Field Service Technician
Aristocrat Technologies Australia Pty Ltd
Buenos Aires, AR
hace 29 días

Job Posting Title Field Service Technician Summary This position is responsible for customer satisfaction while performing technical electronic service in the field for various types of Electronic Gaming Machines, Oasis Hardware and related products.

Must be committed to the mission and principles of the Aristocrat and the Customer Service organization.

What you'll do · Install, convert, troubleshoot, repair and / or de-install as necessary Gaming Machines, Signs, Meters, and OASIS Hardware.

  • Must be able to travel with little or no notice, potential extended periods and must be able to travel by air.
  • Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts · Ability to obtain a gaming license in all jurisdictions needed.
  • Provide direct customer support for training, parts purchasing advice and preventative maintenance programs.
  • Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and challenges to keep management informed.
  • Promote and position Aristocrat, Inc.
  • as a high performance, world-class, manufacturing, sales and service organization.

  • Responsible for the coordination of all installations and visitation schedules in conjunction with the Service Manager and / or Operations Supervisor.
  • Develop, implement and monitor training programs for assigned customers.
  • Maintain inventory accuracy and follow proper parts inventory programs for customer accounts and for assigned service van or office.
  • Liaison with customer representatives and management regarding product performance, service scheduling, training and operational issues.
  • Adhere to technical and management escalation guidelines established by customer service.
  • Pre-plan, schedule and perform service activities assigned to geographic territory.
  • Gather and report accurately on service activities by utilizing field service management reporting tools.
  • Individual should have strong communication skills and the ability to interact with all levels of management.
  • Must be able to follow direction when given a task from Senior Field Service Technical or designee in charge of install · Build Customer Advocacy for Aristocrat Products and Service by setting the standard in the gaming industry.
  • Other duties as assigned.

    All employees are responsible for their personal safety and the safety of others.

    Therefore, all employees must : Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.

    Follow all lawful employer safety and health rules.

    Wear and / or use Personal Protective Equipment, when and how instructed.

    Report hazardous conditions to management.

    Report any job-related injury or illness to management, and seek treatment promptly.

    What we're looking for Requirements, Experience & Qualifications : Must be able to read, write, speak and understand English and Spanish.

    Working knowledge of digital electronics preferred.

    Must possess good problem resolution skills.

    Must have strong communication skills, be able to work independently and be team oriented.

    Preferences : Education : Position requires an Associate degree in Electronics or its equivalent preferred.

    Experience : Requires three to five years of related experience.

    Previous experience in the gaming industry preferred.

    Why Aristocrat? World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our core values : Respect, Courage, Integrity and Passion Our Winning Ways Unite -

    Come together as one team, with one vision Develop - Empower, inspire and grow our people Deliver - Execute with excellence, be accountable for results Play -

    Be creative, celebrate success The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and / or other gaming jurisdictions in which we operate.

    Location Buenos Aires, AR Job family Games Service Contract Type Regular Time Type Full time

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