Shared Application Support (SAS) Analyst/Service Leader
PHILIP MORRIS INTERNATIONAL MANAGEMENT SA
Buenos Aires, Argentina
hace 32 días

Are you customer focused and always looking for continuous improvements?Do you love working with multiple, diverse and cross locations teams?

Do you have a Digital mindset to work directly in our Digital Transformation?The Key objective of this role is to transform the way we are currently supporting our global applications from traditional to the modern DevOps based principles.

You will lead the support of a diverse set of IS Services holding the final decision on all service aspects and focusing not only in the delivery but the continuous improvement.What you will do :

  • While always being customer focused, drive continual service improvement by enhancing DevOps capabilities.
  • Monitor and report overall service quality and propose improvement plans in order to enhance our customers’ experience.
  • Strengthen Security for your Applications by focusing in the automation of controls while ensuring a proper delegation of duties
  • Lead end-to-end the accomplishment of Service Levels (SLA / OLAs / UCs), Change and Incident & Problem management processes for your services. Who you are :
  • You are an experienced IT professional, with experience in support and / or Service Management, working in a collaborative way within cross located teams
  • You are passionate about Technology and willing to experiment in what Technology can contribute to our goals.
  • Technical proficient in Database technologies (SQL / Oracle / MySql) and / or scripting tools.
  • You want to make an impact and be the catalyst for IT transformation into an agile and customer centric organization.DevOps desired experience :
  • Experience in collaborative development using VSTS, Bitbucket, AWS code commit, SonarQube, Artifactory and ReadyRoll
  • Experience using testing automation tools like Jenkins, Bamboo, Selenium, VSTS and Junit.
  • Experience in Agile model delivering results in small increments is desired.
  • Experience with Scripting languages (ex.
  • Ruby, Python, Perl, Basic Shell Scripting).

  • Experience with monitoring tools like DataDog, New Relic, HP Fortify, Tableau, PowerBi, SCOM, Reverbed SteelCentral, F5 and Nagios
  • Experience with reports and statistical analysis tools for real-time and historical search like ELK or Splunk.
  • Experience with using SNOW, JIRA, Confluence or other ticketing and collaboration systems.
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