Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates.
The Account Manager assesses the competitive landscape, develops project proposals and negotiates budget and schedule with the client.
Grow existing client relationships through service and technology lead development.
Win new client relationships by attending sales meetings, participating in sales calls and preparing RFP responses and cost estimates.
Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
Perform workflow design and on-boarding for localization services and technology implementations.
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
Serve as the primary point of contact for client contacts.
Set and fulfill client expectations.
Perform other special projects or duties when required.
Minimum Bachelor’s Degree from a 3-year college or university
2-5 years experience in client-facing account management / client service representative role in ideally eLearning, website, software or gaming development or localization.
Superior written and spoken communication skills in English
Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions
Proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness to travel
The ideal candidate will demonstrate an ability to : multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-
workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.
Knowledge of a second language (desired)
Knowledge of MS Project (desired)