About Program Mercury Program Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business.
Program Mercury is a key enabler of EY’s Vision 2020, directly supporting the efforts of a number of transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently.
The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and Internal).
The SAP footprint is comprehensive, and the non SAP components varied. The user base at the final rollout is in excess of 200k.
As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which will provide operational support for the delivered Mercury solution and manage and support the Mercury user community.
The MST will play an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support Vision 2020.
The Technology Workstream is one of the six core functions of the MST. Within the technology stream the service delivery management function will provide an appropriately resourced and skilled organization that will :
What are you going to do? The Senior resource is responsible for coordinating environment activities for Prod and Non-Prod environments.
The role involves ticket management and execution, on-call rotation, troubleshooting of different areas like applications, OS, DB, Network and any other areas of the supporting infrastructure.
This role exists within the wider MST Environments Management function and reports to the MST Lead Environment Coordinator.
The candidate will need to be proactive and tenacious, working with other teams to expedite requests. The Mercury landscape currently includes 15 environments supporting a variety of activities and teams.
Location : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.