HR Advisor
Givaudan
Buenos Aires, Argentina
hace 9 días

HR Advisor - Your Future Position?

Your overall mission will be to to support HR Contact Centre to resolve general HR related queries / requests effectively by applying organizational policies and procedures and escalate complex queries to next line of support within GBS.

Sounds interesting? In this exciting role, you will be responsible for

Service Delivery

  • Handle customer queries / requests escalated by HR Contact Centre Representative or Local HR (e.g., Bronze Countries)
  • Apply organizational policies, practices and procedures to analyse situations or data from which customer query / request can be readily resolved
  • Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
  • Collaborate with other team members of GBS, as necessary, to resolve complex customer queries / requests
  • Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer query
  • Adhere to policies and procedures and service levels
  • Documentation

  • Support HR Contact Centre to document information regarding customer queries and resolution according to standard operating procedures and produce reports when necessary
  • Identify opportunities for improvement, standardisation and / or better leverage of HRIS communicate to GBS HR Solutions Optimisation for review
  • Knowledge management

  • Drive knowledge management within the HR Contact Centre; maintain latest versions of HR policies and procedures
  • Be up to speed on the latest policy changes in HR policies and procedures and the train the HR Contact Centre representatives on the changes in collaboration with payroll and international assignment
  • Vendor management

  • Engage with third party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators
  • You?

    Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment?

    Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us and impact your world.

    Your professional profile includes

    Education University degree desirable

    Languages Fluency in English is a must

    Professional experience : +2 years experience of working in a shared service environment / customer service environment

    Learning and International mobility experience desirable

    Technical Skills

    Software Skills proficient in relevant computer applications

    Functional certification Knowledge of HR policies and procedures at Givaudan

    Your future employer?

    Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over.

    With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that engage your senses’.

    The Company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with local presence in over 100 locations, the company has more than 11,100 employees worldwide .

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