A key part of this role will be to manage and nurture the relationship between the Facilities Team, Community Team and its vendors whilst maintaining departmental SLAs and KPIs t aking full responsibility for the communication and role out of the service contracts.
As a Facilities Coordinator you will play a vital role in assisting the Facilities Director & Facilities Managers in the provision of high quality effective facilities management.
The successful candidate will provide operational support to the LATAM Facilities team in Hard and Soft Services. There will also be a strategic side to this where we need to look at break rates, costs and performance to assess what services / contractors are required to reduce break rates.
Other importat bullet is the standarization e continuos improve of process in the region, to define tasks and responsibilities to application in all countries.
You will have an opportunity to work closely with procurement team and Operations Leasing Team to ensure where possible, the correct scope are in place.
Another important aspect of this role is Management of Health and Safety policy on procedures onsite ensuring all planned and reactive maintenance is carried out at the highest possible standard.
Main Responsibilities : Managing, monitoring and reporting on teams performance - Predominately based around service level aggrement.
You will be required to attend monthly / quarterly meetings with the Faciltiies Team, to review performance vs SLAs & KPIs.
You will ensure where there are gaps and is held accountable and you will follow up on actions tracked.Work closely with the Facilities Director and Facilities Manager Senior on the strategy and review all current systems and processes are fit for purpose and the future.
This will include how we are currently saving all documentation, auditing, creating new procedures / policies and identifying future systems that can aid the department and expansion To ensure all legal and statutory requirements are met.
Requirements : Previous experience of working in the field of Facilities Management Knowledge to continuos improvement tools Budgeting and cost tracking experience Working knowledge of MS Office / Google Suit Good use of English language (written and spoken) Exemplary customer services skills Well organised, efficient and proactive Previous coordination & administrative experience Report writing skills Demonstrable ability to understand and improve existing processes and procedures Desirable : New Build / Fit Out experienceGood use of Spanish or Portuguese language (written and spoken)