Global Service Indirect Project Manager
General Electric Company
Buenos Aires, Argentina
hace 20 días

About Us :

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.

Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary :

This role will lead efforts on Channel Partner Management across GE Healthcare region service teams & global functions with the goal of driving standardization, simplification & productivity.

Essential Responsibilities :

The Channel Partners / Distributors model of service delivery is critical to our growth in several regions of the world where these channel partners handle the complete service delivery process.

  • Increase this focus and provide the regions and functions with support in addressing process gaps and issues
  • Coordinate global and regional efforts to drive baselining, standardization, optimization and productivity in the channel partner model on multiple subjects across the service delivery process.
  • Drive the transformation, define key success factors to accelarete channel partners’ capabilities
  • Analyze the Region data and build global automated dashboards to provide the indirect service business KPI / metric results
  • Define, prioritize, lead and deploy the key indirect (Channel Partner) projects agreed by the Regions and Global team
  • Report the improvement regularly to Global and Region management teams
  • Qualifications / Requirements :

  • Bachelor's Degree in Engineering or Business Administration
  • Proven leadership skills to drive projects in a complex environment with several stakeholders
  • Expertise in Service Delivery and Indirect Service business processes
  • Experience in CRM, dashboard development projects as key user or project manager
  • Expertise in Service Delivery metrics (definition, calculation methods, how to improve a service KPI process in the field etc)
  • Cross cultural project leadership experience
  • LEAN / Six Sigma experience
  • Strong analytical skills demonstrating an ability to identify root causes of problems, generate and evaluate creative alternative solutions, and implement problem resolutions quickly and effectively with fact-based decisions.
  • Robust interpersonal skills, with evidence of teamwork and collaboration. Experience interfacing with both internal and external customers in finding value added solutions to improvement opportunities.
  • Effective benefit-oriented presentation skills and robust influencing skills.
  • Strong communication skills to synthesize complex issues and communicate into simple messages.
  • Solid proficiency in computer skills and GE Services information systems and tools.
  • Quality Specific Goals :

    1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position.

    2. Complete all planned Quality & Compliance training within the defined deadlines.

    3. Identify and report any quality or compliance concerns and take immediate corrective action as required.

    Desired Characteristics :

  • MBA or master’s degree in Engineering or Business Administration
  • Certified Lean and Six Sigma Green Belt / Black Belt
  • Excellent analytical and communication skills, with the ability to communicate with employee and customers at all levels
  • Exceptional skills as a change agent and process oriented individual
  • Ability to resolve complex issues within functional area and / or area of expertise
  • Ability to develop and execute priorities and approaches to meet objectives
  • Locations : Argentina, Indonesia, Malaysia, Thailand; Kuala Lumpur, Jakarta, Bangkok, Buenos Aires

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