L2 Platform Operations Engineer (HAT ID:2119)
Ernst & Young AG
hace 6 días

The L2 Platform Operations Engineer performs operational support for Azure cloud VM’s and range of Azure based offerings.

Responsibilities involve the providing incident and service request support to SBP clients.This role operates in a technical capacity involving building, maintaining and monitoring production of cloud infrastructure for cloud services.

What are you going to do?

  • Day to day activity include responding to Incident & Service Request tickets and meet or exceed OLA / SLA
  • EY Operational and ITIL requirements for all platform services or change requests
  • Liaison with appropriate teams for taking corrective actions or viable workarounds to resolve reported issues
  • Responding to automated alerts on the health of systems
  • Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
  • Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
  • Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
  • Ensure all process are followed and documented in accordance with required standards, methods and procedures.
  • Selects appropriately from applicable standards, methods, tools and applications and use accordingly.
  • Demonstrates analytical and systematic approach to problem solving.
  • Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
  • Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.
  • Fluent English skills in speech and writing
  • Communicative personality
  • Excellent documentation skills
  • Self-supporting and independent attitude
  • Demonstrable knowledge of Windows 2012 / 2008 server O / S
  • Demonstrable knowledge of Unix / Linux, preferable RHEL.
  • Demonstrable knowledge of Cloud platforms such as Azure and Amazon Web Service
  • Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.
  • General understanding of networking / LAN / WAN / DMZ concepts
  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
  • General knowledge ofSQL2008 / 2012 / 2016
  • Familiarity with SQL DBMS interface and integrated tools
  • Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
  • What do we need from you?

  • Demonstrable knowledge and familiarity with T-SQL or PL / SQL
  • General understanding of various IT security concepts as they relate to production environments
  • Windows / Linux Server Administration
  • TCP / IP Networking.
  • PowerShell, TypeScript or Ruby experience.
  • Cloud architecture and administration experience (Azure, AWS, Google, Rackspace)
  • Release Management experience. (Octopus Deploy, VSTS, Bamboo, Jenkins)
  • NET Build automation experience.
  • Source Control Experience (git, Subversion)
  • Source Control Branching Strategies
  • Microsoft SQL Administration experience
  • Experience in Server Security, Firewalls Setup, DNS management and Port Blocking
  • Participate in a shift pattern / on-call rota providing global coverage.This team provides 24 / 7 support.
  • Travel may be required
  • Flexibility in scheduling with a willingness to work extra non-standard hours
  • Ability to work well within a multi-disciplinary team structure, but also independently
  • Ability to grasp, communicate, and occasionally develop processes for use by various teams. Strong interpersonal and verbal and written communication skills
  • Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)
  • Culturally diverse and inclusive.(statement)
  • Required to work in a virtual Environment
  • Work hours are 1 pm to 10 pm (AST), 5 days a week
  • Degree in Computer Science or related discipline.
  • Further or Higher education standard qualification.
  • Fluent in English language, written and verbal
  • Other key languages as required
  • 3 - 7 years in DevOps, Operational Support environment / discipline
  • MCITP - Microsoft Certified IT Professional
  • ITIL Foundation Certificate in IT Service Management
  • Shift : Monday to Friday 1 : 30-10 : 30PM (plus some Weekend shifts)

    Location : Microcentro

    EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.

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