Manages and develops customer relationships to achieve sales goals within an assigned sales territory or account in a business to customer environment.
Sells company products and services by developing new prospects and accounts.
Achieves sales targets and ensures customer satisfaction.
Develops relationships to generate customer goodwill and loyalty.
Supports negotiations according to company guidelines.
Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business.
Responds to customer concerns about the company and its products.
Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma).
Focus On Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.
Account Planning - Able to identify support needs or service improvement needs of a customer. Can write goal statements that are specific, measurable, actionable, realistic and time based.
Able to execute a strategy. Able to identify initiatives that will lead to achieving defined goals. Able to apply measures and track progress toward the goal.
Familiar with Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that can be utilized during account planning.
Sales Calls - Able to formulate sales call plans, conduct calls according to plans, gather information to strengthen the sales position and progress through the sales process.
Manage Customer Relationships - Has established rapport, delivered on commitments, and developed a positive relationship with customers.
Uses appointment tracking system, documents call plans, meeting notes and action items.
Sales Negotiations - Basic understanding of negotiating tactics and the concept of power in a negotiation.
Education, Licenses, Certifications
College, university, or equivalent degree in marketing, sales or a related subject or equivalent industry experience required.
Basic relevant work experience preferred.
To analyze the market size for each Marine and Industrial segment in BUPA. Work part-time in Rail market according bussiness opportunities
To compare Cummins products with Competitors and define product strategies in terms of Price
To work in team with Aftermarket, Service and Branches to serve customers
To inform the Aftermarket, Service, Branches and Engineering about new engine sales
To coordinate meetings with above areas every time a DOEM has an issue with Cummins that requires an immediate action
To visit periodically the Marine and Industrial shows
To work closely with the Rail and Mining Market Leaders and Territory Managers to define the Rail and Mining Strategies for Cummins in the region