HR Advisor - Your Future Position?
Your overall mission will be to to support HR Contact Centre to resolve general HR related queries / requests effectively by applying organizational policies and procedures and escalate complex queries to next line of support within GBS.
50 % of your time you will be responsible for :
Handle customer queries / requests escalated by HR Contact Centre Representative or Local HR (e.g., Bronze Countries)
Apply organizational policies, practices and procedures to analyse situations or data from which customer query / request can be readily resolved
Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
Collaborate with other team members of GBS, as necessary, to resolve complex customer queries / requests
Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer query
Adhere to policies and procedures and service levels
Support HR Contact Centre to document information regarding customer queries and resolution according to standard operating procedures and produce reports when necessary
Identify opportunities for improvement, standardisation and / or better leverage of HR Information Systems communicate to GBS HR Solutions Optimisation for review
Drive knowledge management within the HR Contact Centre; maintain latest versions of HR policies and procedures
Be up to speed on the latest policy changes in HR policies and procedures and the train the HR Contact Centre representatives on the changes in collaboration with payroll and international assignment
Engage with third party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators
The other 50 % of your time you will be responsible for :
Talent Acquisition Admin activities :
Contact and coordinate with hiring managers and candidates as required to ensure proper lines of communication, interactions in-
line with agreed TA process; schedule and arrange candidate logistics and travels as required to be able to provide an exceptional experience for all customers along the TA process
Maintain and update a log of vacancies and communicate regular status update to relevant Local HR teams in collaboration with other team members of Global TA
Collaborate with the other team members (Eg. Recruiters) assisting Global TA to ensure seamless process execution for Talent Acquisition
Assist in preparation of all standard GBS HR Talent Acquisition reports, including ad-hoc request e.g., management reports, progress reports under the guidance of seniors
Manage issue resolution / solutioning from countries / regions on Talent Acquisition Support; Escalate complex queries / exceptions to seniors
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment?
Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us and impact your world.
Your professional profile includes
Education University degree desirable
Languages Fluency in English is a must
Professional experience : +2 year’s experience of working in a shared service environment / customer service environment
Software Skills proficient in relevant computer applications
Functional certification Knowledge of HR policies and procedures at Givaudan
Your future employer?
Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over.
With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that engage your senses’.
The Company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with local presence in over 100 locations, the company has more than 11,100 employees worldwide .