The Facilities Associate reports directly to the Facilities Manager within the market and works closely with the Facilities Leads as well as the local Community Team.
The role is primarily responsible for the execution of daily tasks and general upkeep of new and existing Wework locations in the market.
The role serves as the first line of offense for the community and operations teams, working quickly and diligently to resolve issues for our members, and proactively problem solve minor facilities issues.
The Facilities Associate role will provide support to all other Facilities personnel, and will constantly look for ways to improve personally and professionally as well as improve the overall building health.
Success in this role will be increased member loyalty as well as reduced churn, and a connected community and operations team.
Key (or Specific) Responsibilities
Solve maintenance requests submitted via ticketing system
Report completed tickets via ticketing system
Execute short lead time tasks
Report to Facilities Manager and Lead for daily work schedules
Assess and resolve with maintenance issues onsite
Periodically coordinate with Facilities Manager to discuss building health
Assist Facilities Leads with preventative maintenance on all appliances
Key (or Specific) Responsibilities with suport of vendors :
Minor wall repair and paint touch ups in a proactive manner
HVAC filter changing and cleaning
Repair storefront doors and change locks
Furniture assembly, relocation and repairs
Light bulb changing
Install and remove member logos
Key abilities :
Critical Competencies for Success
Sense of Confidentiality and Business Propriety.
Experience & Requirements
Excellent communication and organization skills
Strong organization skills with the ability to multitask
Customer service and / or hospitality experience a plus
Passion and understanding for WeWork's mission and values
Proficient in basic computer skills
Ability to lift up to 40 lbs
Ability to communicate in English
Ability to work with a large, diverse group of employees and suppliers
Desire to learn and seek new challenges
Detail oriented, pays attention to details regarding processes and extra attention to special requests