DevOps Operations Manager (HAT ID:2015)
Ernst & Young AG
hace 7 días
  • Job Summary : The DevOps Operations Manager is a dedicated team resource responsible for monitoring Azure PaaS applications for exceptions, monitoring for performance, managing the demand planning and capacity utilization of our application infrastructure;
  • and overall responsible for all of the operations needed to run the application on Microsoft Azure and break glass for Red Box countries.

    We focus on stability and application uptime 24 / 7 with an emphasis on quick incident resolution and automated solutions that prevent future outages.

    We deliver the core infrastructure as code for EY Canvas, EY Atlas, and EY Helix along with their mobile platforms utilizing Azure PaaS, Premium and Blob storage, and Redis Cache in over 26 datacenters globally.

    Our applications are utilized by over 120k internal users and 100-200k client users. This dedicated application operations team supports more than 40% of the firm’s revenue and is an important part of our journey to a DevSecOps culture.

    Responsibilities : In the DevOps operations role, you will have an opportunity to work with dynamic scrum teams’ of professionals across Assurance IT to build monitoring and automation tools to support applications in Azure PaaS 24x7x365.

    You and your team will manage data center capacity, application monitoring, physical access for supporting personnel, technical operations processes, and coordinate changes to infrastructure and application updates.

    Your broad range of skills are required as this team will have full stack Excellent customer service, interpersonal awareness, personal leadership, and communication skills will be pivotal in bringing DevOps efficiency to life, supporting EY Assurance IT applications successfully on Azure.

    What are you going to do? · Work and partner as part of a cross functional team to build the Platform Strategy in conjunction with Architecture team and other stakeholders to develop platform strategy and roadmap to provide a cradle to grave product vision, costing estimate, pricing strategy, and estimate investments and revenue over the lifecycle · Continuously address business needs through an agile process · Clearly communicate platform vision, execution plan and development status with key stakeholders · Execute to success through diligent planning, attention to detail, effective delegation and efficient decision-

    making. Manage deliverables to budget and time · Ability to translate business needs into effective features, user stories, and acceptance criteria · Manage the platform lifecycle with the necessary mechanisms for ongoing iteration and innovation · Effectively manage the platform backlog prioritization · Define a blueprint for the platform team to digest (wireframes, mockups, simple prototypes, etc.

    Facilitate the prioritization of features and define the Minimal Viable Product (MVP) · Develop the beta plan describing features that are being tested for their ability to meet market needs with the end user · Verify product costing, confirm consumption-

    based cost factors, and propose a pricing plan recommendation · Prioritize issues and defects on factors such as criticality, cost to patch etc.

  • Review product management performance for each phase and constantly endeavor to improve performance metrics · Finalize and decide End of Life (EOL) plan considering financial, legal, brand, and operational implications · Work with Product Managers that consume platform to define roadmaps and arrive at win-
  • win prioritization and tradeoffs · Build relationships within the firm by working with cross-functional teams and influence throughout the organization · Own the platform, understanding and influencing updates to various components of the platform including processes and technology in an effort to optimize investment · Build solutions with re-

    use in mind, ensuring scalable solutions that meet the needs to your user base What do we need from you? · The role requires a strong analytical acumen to proactively identify opportunities for improvement and optimization in product functionality.

    Analytical skills and problem solving skills are needed to manage multiple platforms and proactively identify opportunities for improvement and optimization of platform capabilities.

    The role additionally requires consultative questioning, influence management and critical thinking skills to understand a current problem or incident and recommend viable technical solutions that are both effective and supporting the value to the business.

  • Exceptional strategic thinking, ability to consider impact and opportunities of a fast changing technology market onto platforms, paired with ability to propose practical implementation approaches · Outstanding communication skills both oral and written with the ability to tailor the message to audiences · Good understanding of platforms, technologies and capabilities · Ability to build relationships in a remote setting with users of various levels · Exceptional decision-
  • making ability, balancing what is right with what is realistic, ability to make sound trade offs · Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change · Ability to work and team with a multitude of different people from various parts of the organization · A bachelor’s degree in Business Administration, Computer Sciences or a related discipline;
  • or equivalent work. · Approximately 3 to 5 years of experience in a product management role. Able to exhibit a progression of increasingly complex job responsibilities during the period and manage a full lifecycle of a product · Other relevant experience in a related technical field (application development, deployment / implementation and infrastructure) is plus · Work experience with end to end product lifecycle management is preferred · AIPMM certification preferred but not required Shift : Monday to Friday 9-6PM Location : Microcentro

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