ISM Software Delivery Technician
Ernst & Young Global Limited
hace 6 días

The Software Delivery Technician maintains the services, processes and functions required to build and maintain Windows Workstations.

He is also part of a global operational support team for Configuration Manager 2012 and VNext. Responsibilities may include either infrastructure or administrative support of the SCCM environment. What are you going to do?

  • Document, test, implement, and provide ongoing support for the PC configuration processes
  • Communicate changes, updates and issues
  • Identify operational improvements
  • Understand the differences that exist throughout our environment and push for standards where possible
  • Under limited supervision, respond to escalated support issues and knowledge submissions
  • Monitors the environment and takes corrective action when issues are found.
  • Ensure that the system functions fully and effectively, enabling software to be distributed and inventory collected and processed, while ensuring a positive customer experience and without negatively impacting the network.
  • Acts as third tier escalation point on client issues, and performs research to resolve them.
  • Monitors customer compliance to ensure that the product is fully deployed and functioning.
  • Performs system administration, including the creation of collections, advertisements and basic reporting.
  • Gathers system / client metrics for analysis.
  • Works at the direction of the team or project leader to deliver updates and enhancements to the backend and the client.
  • Participates in and sometimes helps lead projects.
  • Assists team leaders in enforcing strategic product direction.
  • Provides technical guidance to local subject matter teams.
  • Develops and documents (i.e., technical specs, user documentation, flow diagrams, logic diagrams, etc) basic processes and procedures for support of the product.
  • Performs or assists in testing of product updates prior to deployment into production.
  • Provides content input to update end user documentation and training materials.
  • Provides guidance and analytical expertise on enhancement requests raised by customers and management.
  • Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.
  • Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction.
  • Leads the team to classify and prioritize issues related to the product.
  • Provides recommendations and analytical expertise on enhancement requests raised by Engineering, and challenges these requests if necessary.
  • Proven ability to coordinate resolution of issues on a subarea / area / global basis
  • Capable of managing small to midsize projects and leading sub-teams on large projects
  • Proven ability to coordinate resources to complete complex assignments
  • Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors
  • Enforces strategic product / policy direction set by management What do we need from you?
  • Extensive knowledge and experience with the deployment of Windows operating systems, OSD knowledge preferable
  • Troubleshooting skills - Windows operating systems, email clients (Lotus Notes& Outlook), MS Office, Internet Explorer
  • Excellent communication, interpersonal, organizational, and project management skills
  • Ability to fully document processes and fixes
  • Proficient in Incident, Problem, and Change Management (ITIL)
  • Good understanding of Microsoft SCCM 2007 , CM12 and VNext
  • The ability to interpret scripts written in vbscript, jscript, batch and powershell.
  • Fundamental understanding of both application and machine virtualization products
  • Good understanding of GPO
  • Windows Workstation OS including Windows 7, Windows 10
  • Significant experience with System Center Configuration Manager (SCCM) 2007 or Configuration Manager 2012 administration.
  • Windows 2003 / 2008 Server (Setup, Configuration, Troubleshooting)
  • Networking - TCP / IP (Configuration of Client, Client Troubleshooting)
  • Microsoft Office - Word / Excel / Access / PowerPoint
  • SQL Server Administration
  • Basic programming / scripting skills
  • Approximately 0-1 years of SCCM experience
  • Extensive knowledge of IT operations :
  • MCSE,ITIL (Added advantage)
  • Technical certifications are not required but will be considered a plus, especially if it’s closely related to the technologies referred to above.
  • Shift : Monday to Friday 1-10PMLocation : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.

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