The Software Delivery Technician maintains the services, processes and functions required to build and maintain Windows Workstations.
He is also part of a global operational support team for Configuration Manager 2012 and VNext. Responsibilities may include either infrastructure or administrative support of the SCCM environment. What are you going to do?
Document, test, implement, and provide ongoing support for the PC configuration processes
Communicate changes, updates and issues
Identify operational improvements
Understand the differences that exist throughout our environment and push for standards where possible
Under limited supervision, respond to escalated support issues and knowledge submissions
Monitors the environment and takes corrective action when issues are found.
Ensure that the system functions fully and effectively, enabling software to be distributed and inventory collected and processed, while ensuring a positive customer experience and without negatively impacting the network.
Acts as third tier escalation point on client issues, and performs research to resolve them.
Monitors customer compliance to ensure that the product is fully deployed and functioning.
Performs system administration, including the creation of collections, advertisements and basic reporting.
Gathers system / client metrics for analysis.
Works at the direction of the team or project leader to deliver updates and enhancements to the backend and the client.
Participates in and sometimes helps lead projects.
Assists team leaders in enforcing strategic product direction.
Provides technical guidance to local subject matter teams.
Develops and documents (i.e., technical specs, user documentation, flow diagrams, logic diagrams, etc) basic processes and procedures for support of the product.
Performs or assists in testing of product updates prior to deployment into production.
Provides content input to update end user documentation and training materials.
Provides guidance and analytical expertise on enhancement requests raised by customers and management.
Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.
Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction.
Leads the team to classify and prioritize issues related to the product.
Provides recommendations and analytical expertise on enhancement requests raised by Engineering, and challenges these requests if necessary.
Proven ability to coordinate resolution of issues on a subarea / area / global basis
Capable of managing small to midsize projects and leading sub-teams on large projects
Proven ability to coordinate resources to complete complex assignments
Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors
Enforces strategic product / policy direction set by management What do we need from you?
Extensive knowledge and experience with the deployment of Windows operating systems, OSD knowledge preferable
Troubleshooting skills - Windows operating systems, email clients (Lotus Notes& Outlook), MS Office, Internet Explorer
Excellent communication, interpersonal, organizational, and project management skills
Ability to fully document processes and fixes
Proficient in Incident, Problem, and Change Management (ITIL)
Good understanding of Microsoft SCCM 2007 , CM12 and VNext
The ability to interpret scripts written in vbscript, jscript, batch and powershell.
Fundamental understanding of both application and machine virtualization products
Good understanding of GPO
Windows Workstation OS including Windows 7, Windows 10
Significant experience with System Center Configuration Manager (SCCM) 2007 or Configuration Manager 2012 administration.
Windows 2003 / 2008 Server (Setup, Configuration, Troubleshooting)
Networking - TCP / IP (Configuration of Client, Client Troubleshooting)
Microsoft Office - Word / Excel / Access / PowerPoint
SQL Server Administration
Basic programming / scripting skills
Approximately 0-1 years of SCCM experience
Extensive knowledge of IT operations :
MCSE,ITIL (Added advantage)
Technical certifications are not required but will be considered a plus, especially if it’s closely related to the technologies referred to above.
Shift : Monday to Friday 1-10PMLocation : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.