Would you like to impact the lives of 3 billion people a year by 2025? We invite you to apply and be part of our talent pool for future vacancies within Philips Latin America.
If you are passionate about CUSTOMER SERVICE MANAGEMENT and feel identified with the general description that is stated below, please fill out the following form with your accurate data.
Please note that this is not an active job opening, but an opportunity to have direct contact with our recruiters when there is an opportunity that is fit for your profile.
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer / clients.
Develops customer service department procedures.
Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
Reviews guarantee claims.
Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client / customer service delivery issues are resolved.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What we're looking for :
Experience with Customer Services in Health or other environment.
Experience as a team leader.
Finance Background (option).
English advanced / fluent.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across thehealth continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.