Optimization Analyst
Exxon Mobil Corporation
Buenos Aires, AR
hace 14 días

Job Role Summary

  • Participate in generation of KPIs and metrics for Network and Voice Services
  • Perform Analytics over metrics, and analyze KPI reports and other performance statistics, looking for trends and opportunities to improve NVS Service Delivery
  • Develop and modify KPI formulas and criteria as required
  • Chair meetings with management team to discuss KPIs and actions to be taken
  • Coordinate collection of information from various sources (ITSM, SharePoint, other teams, Tableau, Analytics tools, etc.)
  • Collaborate with EMIT Operation Center in order to investigate incident / problem / change management trends
  • Own and support NVS data processes, quality and accuracy
  • Provide leadership / coordination for internal optimization / service improvement initiatives. Such initiatives may include end-
  • to-end processes improvements (e.g. change management, problem / incident management, project coordination, Disaster Recovery coordination / standardization, annual upgrades & efficiencies to server infrastructure, automation & tools improvements, workforce stewardship & reporting, planning coordination, etc.

    or organizational changes to capture synergistic efficiencies Collaborate with internal and external groups as needed to achieve the targeted improvements.

    Expected Level of Proficiency

  • Strong understanding of NVS processes, Best Practices and R&R
  • Strong analytical / problem solving skills
  • Orientation for process improvement and simplification
  • Advanced Analytics and tools skills (i.e. Network Management, reporting, and data tools)
  • Ability to query databases and extract data
  • Interpersonal and team player abilities
  • Customer oriented
  • Strong communications skills oral and written
  • General Skills :

  • Ability to learn new technical environments
  • Self Starter, strong time management skills
  • The ExxonMobil Business Support Centre Canada is committed to providing equitable treatment and equal opportunity to all individuals.

    In certain situations, ExxonMobil may use your application to consider your suitability for other positions within the Company and may also provide the information to its affiliates, including Imperial Oil and affiliates of Exxon Mobil Corporation, in connection with possible opportunities at those affiliates.

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