Technical Solutions Representative
DXC Technology Company
Argentina - - Buenos Aires
hace 21 días

Job Description :

DXC Technology (NYSE : DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.

The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.

DXC Technology is recognized among the best corporate citizens globally. For more information, visit

Working independently while using standard protocol to respond to more complex customer issues.

  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through missioncritical).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects and provides resolution and feedback based on analysis.
  • May act as a mentor and may provide some lead support to other non-exempt employees.
  • Education and Experience Required :

    High school education or equivalent; some college level education preferred.

    Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education

    Knowledge and Skills Required :

    Superior communication skills both written and verbal

  • Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
  • Can confidently diagnose problems to hardware FRU level
  • Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines
  • Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment

  • Knowledge, experience and updating Knowledge Management systems.
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