EY is looking for a Tax Operations senior associate for our Global Delivery Services. The Tax Operations team ensure that business has the best working environment and processes in place.
The candidate will be responsible for a wide spectrum of activities
Operations activities :
Coordinate Operations day to day, ensuring it runs smoothly.
End to end process & policies development and maintenance :
Learning & Development,
Hiring / Recruiting,
workplace & facilities,
reporting & KPI's (SLA's + OLA's)
Experience Management : resourcing / scheduling
Coordinate different activities for all Tax Sub Service Lines related to previous point
Implement new processing solutions and enhancing existing process looking for continual improvement
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Implement processes required across all sub service lines.
Ensure facilities and technology required work as needed.
Participate in Hiring & Onboarding process for new team members.
Provide the right feedback for the sub service line leaders to make decisions.
Be able to foresee issues and work through them.
Interact with the Talent Team / HR Team when required.
Work closely to all Tax Committees and Experience Managers.
Track and measure staff performance and contribution level and make recommendations
Advanced English level- both oral and written.
Effective communicator with strong interpersonal, communicational and negotiation skills
Solid experience working with the MS office tools (Outlook, Word, Excel and PowerPoint).
Previous experience working as a SharePoint Administrator (required)
Project Management experience (required)
Proven experience on continuous processes improvement (CPI) (preferable).
Diverse, strategic & global mind-set
Automation and Self-Service tools and technologies (preferable).
Degree or students in Administration, Public Relations, Labor Relations or Communications (preferable).
What do we offer?
Attractive compensation package.
Annual performance bonuses
Additional benefits for EY employees
Private health insurance
Career development / Ongoing trainings
Shift : Monday to Friday 9-6PM
Location : Microcentro
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people