The SharePoint Technical Specialist has responsibilities within a team of Level 3 SharePoint Operations and engineering staff that engineer and support mission critical SharePoint Applications across a range of business portfolios.
This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 break / fix support and definition of standards.
Other responsibilities include ensuring stability for application platforms and / or services under their responsibility including resolution of incidents and problems, maintenance and support, application platform change control, and automation of processes and procedures.
This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services.
What are you going to do?
Participate in the co-design of business line applications to enable optimum performance within service infrastructure
Execution of process engineering and operational improvement initiatives including automation tooling
Input into service life cycle and service levels including development of service technology roadmaps
Provide input into product selection and standards, design, and certification
Resolve and act as escalation and coordination point for L3 and L4 incidents and problems related to affected services
Root cause analysis and service improvement solutions
Execution of application and / or platform changes, releases, and service requests in supported environments.
Execution of application environment tasks as required for incident resolution
Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
Respond to automated alerts on the health of systems.
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
Performing audits and analysis of application environments for the purpose of ensuring proper configuration management and consistency.
Identifying dependencies and pre-requisites for the solution and validation of non-functional attributes of the application environment design.
Integrating new infrastructure services based on designs, and participating in automation, consolidation, and centralization projects.
Adhere to E&Y and ITIL guidelines for Incident, Problem, and Change Management
Ensures all work is carried out and documented in accordance with required standards, methods and procedures
Selects appropriately from applicable standards, methods, tools and applications and use accordingly.
Ability to work well within a multi-disciplinary team structure, but also independently
Ability to work with 3rd party vendors (i.e. Microsoft) for escalation of issues
Demonstrates analytical and systematic approach to problem solving.
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
What do we need from you?
Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.
Experience implementing and supporting SharePoint 2013 / 2016 in mixed on-prem and cloud environments (O365)
Experience with MS PowerShell scripting a plus
Experience administering and supporting Sharepoint 2013 Request Management Server.
In depth understanding of networking / LAN / WAN / DMZ concepts
Understanding of n-Tier application environments in complex or enterprise level environments
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
Understanding of relational databases i.e MSSQL within the context of SharePoint
Demonstrable intermediate to advanced knowledge of Windows 2008 / 2012 server O / S and Active Directory
Understanding of SharePoint Search / FAST Search
Knowledge of SharePoint 3rd party tools to enhance functionality
Understanding of various application, authentication (Kerberos) i.e. SSL, SOAP, LDAP, etc.
Demonstrable intermediate to advanced knowledge of Microsoft IIS 7 / 8
English communication, fluently orally and in writing and ability to present complex technical information to both technical and non-technical audiences
Private, Public and Hybrid Cloud Architecture & Services - MS Azure. O365.
The role may generally be supervised remotely and potentially across time zones, using telephone, email and instant messaging.
As such the role requires the advanced discipline of self-direction and autonomy as needed in a remote working or work from home arrangement.
The role may also require the periodic allocation of additional time on the job to ensure multiple demands and escalating issues are managed in a timely manner to restore services.
College degree in computer related field or equivalent work experience.
Approximately 3 a 5 years supporting SharePoint into large and complex global organizations
Shift : Monday to Friday 9-6PM
Location : Microcentro
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.