Sr HR Advisor (International Assignment) - Your Future Position?
Your overall mission will be to to support HR Contact Centre to resolve general HR related queries / requests effectively by applying organizational policies and procedures and escalate complex queries to next line of support within GBS.
Sounds interesting? 50% of your time you will be responsible for :
Handle customer queries / requests escalated by HR Contact Centre Representative or Local HR (e.g., Bronze Countries)
Apply organizational policies, practices and procedures to analyse situations or data from which customer query / request can be readily resolved
Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
Collaborate with other team members of GBS, as necessary, to resolve complex customer queries / requests
Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer query
Adhere to policies and procedures and service levels
Support HR Contact Centre to document information regarding customer queries and resolution according to standard operating procedures and produce reports when necessary
Identify opportunities for improvement, standardisation and / or better leverage of HR Information Systems communicate to GBS HR Solutions Optimisation for review
Drive knowledge management within the HR Contact Centre; maintain latest versions of HR policies and procedures
Be up to speed on the latest policy changes in HR policies and procedures and the train the HR Contact Centre representatives on the changes in collaboration with payroll and international assignment
Engage with third party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators
The ohter 50% of your time you will be responsible for
Apply organizational compensation / mobility policies, practices and procedures to analyse situations or data from which customer query / request can be readily resolved
Investigate on requests which cannot be resolved by analyzing the nature of the request / diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
Collaborate with other team members of GBS, as necessary, to resolve complex customer queries / requests in IA
Support Regional CoEs with the completion of IA administrative activities which can be completed remotely e.g., work permit submissions, assignee data gathering, assignment calculations, reporting / compliance, home / host vendor arrangements, down-
stream benefits, compensation or payroll activities
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment?
Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us and impact your world.
Your professional profile includes
Education University degree desirable
Languages Fluency in English is a must
Professional experience +4 years experience of working in a shared service environment / customer service environment.
Learning experience and International mobility desirable
Software Skills proficient in relevant computer applications
Functional certification Knowledge of HR policies and procedures at Givaudan
Your next career step?
Givaudan is not only the global leader in the creation of flavours and fragrances, but also a place where you can impact your world and contribute to solutions that touch and delight people all over the world every day.
We encourage our employees to work on varied challenges and opportunities that foster growth and promote career development.
For the latest opportunities, visit Job Opportunities on Engage to grow and shape your path.