Customer Support Specialist for Robotics and Motion
ABB
Buenos Aires, Buenos Aires, Argentina
hace 8 días

1. Customer assistance

Ensures the resolution of customer issues (e.g. order,technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and / or external teams.

Coordinates resolution with After-Sales Service and / or Spare Parts teams.

2. Customer requests

Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.

g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

3. Customer relations

Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.

4. Data analysis

Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.

5. Targets

Tracks regular target performance and provides results to management.

Requirements :

Key requirements include :

  • Bachelor's Degree in Robotics, Electrical, Electromechanical or Industrial Engineering or related.
  • At least 3-4 years of experience in customer service, preferably in a similar industry.
  • Technical Knowledge in robotics and motion desirable.
  • SAP knowledge is advantage.
  • Advanced English level
  • Candidate must be customer service oriented with good spoken and written skill and have the ability to take challenges and pressure.
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