Help Desk Analyst - Portuguese/Spanish
Cognizant
Caba, CABA, Argentina
hace 4 días

Help Desk Analyst Responsibilities :

Primary responsibility is user support and customer service.

Being present and available to clients requiring technical assistance.

  • Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager.
  • Specifications :

    Portuguese advance level 1 / 3 year of experience working as L1 support desk analyst / Field Support ITIL methodology (Nice to Have) Service Desk methodology (Nice to Have) Interpersonal Skills Communication skills QualificationsCognizant (NASDAQ-100 :

    CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

    Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

    Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us Cognizant.

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