Help Desk Analyst - Portuguese Advanced - Mon to Fri 12hs to 21hs
Cognizant
Caba, CABA, Argentina
hace 1 día

Help Desk Analyst - Portuguese Advanced Shift :

Mon to Fri 12hs to 21hs Responsibilities :

Primary responsibility is user support and customer service.

Being present and available to clients requiring technical assistance.

  • Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager.
  • Specifications :

    Portugues Advanced Level.

    Must be able to maintain fluent conversation with international spekaers.

    English (Nice to have) 1 / 3 year of experience working as L1 support desk analyst / Field Support ITIL methodology (Nice to Have) Service Desk methodology Interpersonal Skills Communication skills

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