The Senior Infrastructure Support Manager will manage multiple technical infrastructure engineering team members supporting a variety of infrastructure technology disciplines within a 24x7 Managed Service Provider global operations support structure.
The Senior Infrastructure Support Manager will provide thoughtful leadership and direction. This individual should be highly innovative and possess an extensive background with verifiable experience leading, developing and maturing technical staff into high performing teams.
The Senior Infrastructure Support Manager will manage day-to-day engineering operations teams supporting technologies such as Wintel, Linux, Citrix, O365, Exchange, Skype and SharePoint.
Extensive knowledge and experience managing teams supporting cloud solutions such as AWS, AZURE and / or Google cloud, hybrid and / or on-
prem shared / managed infrastructure is highly desired.
Effectively manage global infrastructure support teams responsible for 24x7 monitoring, administration, triage and recovery of multiple environment configurations.
Extensive knowledge implementing in automating routine Systems Administration tasks and tools maturation.
Experience in developing / maturing metric reporting and performance management and developing labor / resource cost estimations.
Ability to motivate and encourage team through effective leadership and commitment to development and maturation to new capabilities across multiple disciplines.
Ability to keep staff on track and engaged in multiple, complex projects simultaneously.
Facilitate and drive project engagements, onboarding, installation of defined solutions and other key efforts including participation in design and pre-
sales solutions with internal teams, clients and perspective clients.
Develop and maintain strong and effective relationships with customers, peers, team members and leadership.
Provide leadership, technical assistance, and guidance with request for proposals, benchmark studies, bid specifications, and solution development.
Consult with customers, service delivery, account and exec leadership regularly to discuss needs, expectations and review metrics and performance.
Lead and implement appropriate plans to remediate knowledge and process gaps across various technologies.
Provides work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work, efficiency, and economy.
Produce, review and analyze reports, records, and directives, and confers with executive management to obtain necessary data required for planning activities.
Prepare report on department activities for executive management.
Solid infrastructure understanding across multiple technical disciplines
Effective leader capable with solid communications skills
Excellent analytical and troubleshooting skills
5 years of management experience preferred.
Extensive experience in metric and performance management
Bachelor’s degree, technical training, or equivalent combination of education and experience.
BPI and Six Sigma preferred.
ITIL experience or certifications desired.
Other technical certifications a plus