SAP Batch Analyst (HAT ID: 345)
Ernst & Young Global Limited
hace 1 día

Program Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business.

Program Mercury is a key enabler of EY’s Vision 2020, directly supporting the efforts of a number of transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providinga platform to deliver services more efficiently.

As an organization jointly owned by the business and IT, the MST is a centralized and global organization which will provide operational support for the delivered Mercury solution and manage and support the Mercury user community.

The MST will play an integral role in governance of the Mercury solution and the global template from both a business and IT perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the furture direction and technology road map to support Vision 2020.

A SAP batch Analyt carries out analysis batch jobs related to SAP batch and also carries out complex analytics on oprational job schedules.

SAP batch analyst safeguards the stability of the production landscapes and applying quality standards / assurance rules to monitor and safeguard the stability.

A SAP batch analyst analyses and fixes complex issues affecting the batch schedules, resolving faults. A SAP batch analyst follows the company process to analysis, fix and build procedure to promote code and reference data into production.

A SAP batch analyst is responsible for providing and performing work to ensure lowest impacts on the business activity, while developing fixes for batch schedules.

A SAP batch analyst develops automation of system checks and tasks in order to improve monitoring of production services and improvement of system batch management.

A SAP batch analyst assumes responsibility for continuous improvement of SAP jobs though workload automation software tool.

Manage synchronization of SAP and workload automation scheduling tool-control-m.

Responsible for monitoring, troubleshooting / escalating batch issues, creation / modifications and deployment of automated job workloads in development, acceptance, and production environments.

Code / application migration and data fix script execution. Working with support teams to resolve issues in a proactive manner to ensure system / application availability to the user community.

Work closely with other operational support teams, SAP application technology team, Service Delivery Managers and provide specific, technical expertise regarding performance of jobs, including knowledge of the dependent jobs in SAP.

The main activities are to assure the smooth ongoing batch support operation in Mercury. Knowledge of SAP applications and experience to optimize the jobs in control-

m. Create daily batch nalaytics and reports. This role reports to Mercury technology operations leader. A SAP batch analyst should have 7+ years of working experience in SAP technolgy space.

What are you going to do?

  • Ownership of SAP Mercury batch solution in control-m productive and non productive environments including below
  • SAP techno funcational knowledge in ECC and other applications.
  • Planning and implementing changes to application batch jobs and evaluating the same on scheduling tools like control-m.
  • Monitoring of process for failures, alerts and general status, Evaluating Implemention of approved SR’s and change requests for batch.
  • Maintaining consistent track of jobs in SAP land scape for non production and production systems.

  • Escalation of batch processing issues daily and weekly.
  • The role requires the individual to operate as a SAP batch Subject Matter Expert (SME) within their scope of Mercury batch solution in core system like ECC, CRM, SRM, GRC, providing level 3 production support.
  • This requires the individual to work closely with the Mercury support team and vendors like IBM AMS, AHS. In addition the role requires decision making / input relating to :

  • Use of their Subject Matter Expert (SME) knowledge in SAP core systems like ECC, CRM,SRM, GRC and Enterprise Manager to provide fault tolerant schedules and alerting
  • Provide input to the application support teams in regard to changes to the batch processing when better practices are identified
  • Reviewing requests and working with support teams to resolve questions relating to versions to be migrated and environments to be migrated to
  • Work with application support teams to further escalate issues to management when system availability is in jeopardy.
  • What do we need from you?

  • Extensive experience working with 3rd party vendors as service providers like IBM AMS and AHS.
  • Experience in splunk tool for dash board analysis.
  • Excellent PM skills, Knowledge of MS XL advanced level is essential for enabling dash board analysis
  • Engineer the procedures for initial deployment and subsequent process improvement.
  • Enforce compliance of the process (implementation, assessment, quality etc).
  • Attend the Release Review Board (RRB) for Mercury and participate in the IT Services CAB as required.
  • Work closely with key IT Services functions and batch operations team initiatives to ensure alignment and synergy.of operational objectives
  • Liaise with the SAP other technology teams for maintainence weekly.
  • Enable batch josb testing coordination and promostion to production of jobs.
  • Provide daily and weekly batch reporting.
  • Adopt a logical and organized approach to problem resolution
  • Ability to clearly articulate both problems and proposed solutions
  • Willingness to learn and quick to adapt to changing requirements
  • Good numerate / numerate / mathematical ability
  • Proactive approach to identifying issues and presenting solutions and options
  • Ability to prioritize personal and team workloads to best meet organizational objectives
  • Ability to identify and escalate project risk
  • Develop relationships across the IT organization
  • Ability to translate project deliverables to operational task
  • Adopt a logical and organized approach to problem resolution
  • Ability to clearly articulate both problems and proposed solutions
  • Willingness to learn and quick to adapt to changing requirements
  • Good numerate / numerate / mathematical ability
  • Proactive approach to identifying issues and presenting solutions and options
  • Ability to prioritize personal and team workloads to best meet organizational objectives
  • Excellent interpersonal, communication, and organizational skills.
  • Experience with SAP application and batch jobs and and knowledge of control-m or any workload automation scheduler tools
  • Ability to navigate through various OS systems and execute scripts (Windows , Unix and Linux, Oracle / SQLPlus)
  • Ability to diagnose, troubleshoot and resolve incidents and manage change requests
  • Creating and maintaining documentation for supported environments as well as following ITIL practices
  • Experienced in Advanced Excel, Word, Outlook and Service Now
  • Basic project management skills
  • Outgoing and can work in a high demand, production environment
  • Bachelor’s degree in a relevant discipline (computer science) or equivalent work experience
  • English language skills- good written and verbal communication
  • Experience of working within multi-location teams
  • Experience of working in large programs of work
  • Excellent experience in client-facing roles within blue chip organizations.
  • Experience of Team Management with multi-location teams
  • Experience of Line Management responsibilities for small teams
  • Ability to build good relationships both within own team and with other teams
  • Ability to work across multiple projects
  • Ability to bring multi-disciplined teams together into one delivery team
  • Ability to determine strategic direction not just tactical
  • Excellent management, interpersonal, written and verbal communication, and organizational skills
  • The ability to work and team effectively with clients and other management personnel across geographies.
  • Minimum of 7 years IT related experience
  • Approximately 7 years experience in SAP batch management
  • SAP experience batch management experience is essential.
  • Demonstrate an inclusive and globally aware mindset

  • Ability and flexibility to work in a virtual environment across multiple time zones
  • Flexibility to work non-standard hours in supporting global production support weekly and monthly jobs.
  • Shift : Monday to Friday 9-6PM

    Location : Microcentro

    EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.

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