EY is looking for a Content Advisor to be part of the Global Delivery Service.
The Content Advisor is responsible for sourcing and optimizing high value enterprise content for service lines / sectors / markets stakeholders.
This position is part of a global team that executes strategic content priorities and programs and works collaboratively with EY Knowledge domain teams to achieve knowledge program objectives.
This position involves content sourcing (needs / gap assessment, harvesting content, acquiring content), content curation (managing strategic content collections / sites, monitoring content performance), and optimizing content for findability and use (abstracts, titles, metadata tagging).
This position focuses on optimizing the distribution of knowledge assets in context for the consuming domain across the infrastructure and sites that the Community & Content Management team supports.
Analytical / Decision Making Responsibilities :
Applies judgment in tailoring methodologies, processes and practices to specific requirements of products / services
Understands the firm’s go-to-market strategy and service delivery models, how core business services support the service lines, and how knowledge enables exceptional client service and high performing teams.
Understands EY Vision 2020 and Knowledge Transformation, and ensures key knowledge content management strategies are aligned to them
Knowledge and Skills Requirements :
Relevant experience working in a knowledge management role
Relevant experience in a professional services firm, business acumen; domain experience helpful
Strong technical skills and understanding of knowledge management principles and content management practices
Experience in successfully implementing complex projects; solves problems of medium complexity
Strong relationship and project management skills
Strong organizational skills and execution discipline
Good verbal and written communication skills, including ability to display a range of communication approaches for diverse community needs
Able to demonstrate team management experience, depending on supervisory responsibilities
Strong teamwork and mentoring skills
Proficient in relevant technologies
Advanced skills in Word, Excel, PowerPoint, and SharePoint
Ability to quickly analyze issues, develop solutions and effectively communicate recommendations
Understanding of and desire to strive for technical excellence in knowledge management
Understanding of the business and demonstrated commercial acumen using commercial language that presents knowledge activities in the context of business objectives
Ability to demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional demeanor
Supervision Responsibilities :
Able to work independently with minimal guidance and solves problems of medium complexity
Provides informal guidance to and acts as a resource for colleagues with less experience
Other Requirements :
Working hours, flexible work arrangements and time off may be limited during specific times or deadlines
Flexibility in working hours to accommodate workload and multiple time zones as needed
5 - 7 years of relevant experience
Experience in knowledge management practices / strategies an advantageEY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.