Database Engineering Specialist (HAT:2547)
Ernst & Young AG
Argentina
hace 7 días

Job Summary :

The Database Engineering Specialist provides simple to complex engineering and other applications maintenance activities aligned to the Structured Query Language (SQL) database administration (DBA) of platforms and associated business applications supported by Platform Services within the Compute Services (CS) for Enterprise Workplace Technology (EWT).

The role develops project based solutions including engineering design, development, configuration and implementation of said solutions to maintain operational readiness.

The role performs technical planning, architecture development and systems design activities based on business strategic directives that have been agreed with Information Technology (IT) leadership or general and identified changes required for compliance with EY’s standards for technology development and deployment.

The role is aligned to the maturity curve specific to the SQL database service’s lifecycle and related production releases within the CS managed environment and acts within the confines of Operating Level Agreements (OLA) or Service Level Agreements (SLA) and metrics measuring same such as Mean Time to Repair (MTTR).

The role collaborates with appropriate peers and others within EWT and with vendors, as assigned, on the design, configuration, performance tuning and deployment activities including efforts to identify measures in scalability, supportability, production design specifics, validation testing, release packaging, change control objectives and general engineering support.

The role is expected to interpret assigned business issues and recommend or identify appropriate engineering solutions to maintain business as usual (BAU) functionality as well as to mentor or collaborate with peers as necessary in solution engineering across complex hosted environments including shared and clustered environments.

The role provides development services between PS, CS and EWT with role appropriate levels of specialized knowledge in SQL DBA technologies development, DevOps technologies, and can additionally support aspects of project management such as results capture.

The role is generally an individual contributor and is managed by the Database Services Team Lead for PS in CS.

Essential Functions of the Job :

  • Provides complex engineering, design execution and aligned project management of activities within assigned remediation and modification requests in Structured Query Language (SQL) database administration (DBA) of platforms and associated business applications supported by Platform Services within the Compute Services (CS) for Enterprise Workforce Technology (EWT).
  • Responsible for deploying, automating, maintaining, troubleshooting and improving the systems that keep the backend infrastructure running smoothly.
  • The role requires you to have hands-on technical experience and a can-do approach towards environment automation / management and continuous improvement.

  • Provides engineering and other technical activities supporting the scalability, supportability, production design, validation testing, release packaging, release planning and change control to ascertain the stability and continuity of the SQL database platform
  • Collaborates with peers in EWT operations and with external vendors as initial developers as an appropriate domain resource for building, testing and deployment directives.
  • Works within the design and development of an architectural plan to provide engineering directives inclusive of identifying impacted applications, systems network and SQL aligned servers.
  • Identifies impacted business units and the necessary technical resourcing to restore or modify services. Recommends change readiness and compatibility directives as well as timing required to achieve success in the assigned activities.

  • Identifies and develops the appropriate communication to and among business sponsors, stakeholders and others on the ongoing activities and accomplishments as part of knowledge sharing and formal reporting.
  • Takes a proactive approach to learning about the assigned current and refreshed technical elements within SQL platforms.
  • Advances knowledge of the ancillary technologies to be engineered and the best practices in engineered solutions to maintain the assigned SQL technologies within aspects of lifecycle management and continuous improvement directives.

  • Provides the appropriate formal communication of activities according to EWT best practices standards. Provides knowledge sharing through Service-
  • Now to capture and update the received engineering assignment and solutions taken as part of services management directives.

  • Uses such tools as Systems Center Operations Manager to monitor the infrastructure including data center and cloud servers to monitor performance and availability of vital applications and to maintain operational readiness during remediation, implementation to close out.
  • Solid experience as a DevOps Engineer in a 24x7 uptime Cloud environment, including automation experience with configuration management tools
  • Develops a basic understanding of EY’s business, the current IT operating model and the specific forward strategies for database improvements to be of value in partnering conversations on SQL DBA.
  • Recognizes and utilizes best practices and leverages the work of peers to promote continuous improvement and cross unit consistencies between and among departments and knowledge management
  • Supports management by coaching peer performance to achieve success or share knowledge.
  • Analytical / Decision Making Responsibilities : The role requires an analytical acumen and solution orientation to understand the nuances of the assigned SQL DBA applications and platforms in current use across geographic regions and to execute engineered solutions within the directives of the role’s remit.

    Utilizes knowledge of appropriate SQL products and the SQL DBA platforms to make appropriate decisions including the efficient handling of change impacts and other engineering directives.

    The role additionally requires consultative questioning, influence management and critical thinking skills to understand a current directive and to recommend or identify viable engineering solutions that are both cost effective and supporting the value to the business.

    Knowledge and Skills Requirements :

  • Maintains solid interpersonal skills to engage peers and others in the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of people of influence.
  • Deploying, automating, maintaining and managing AWS / Azure cloud based production systems, to ensure the availability, performance, scalability and security of productions systems.
  • Strong scripting (e.g. Python, PowerShell) and automation skills.
  • Uses these relationships to connect with others who have technical expertise or to challenge insightfully to improve connectivity and propose credible options in engineering assignments
  • Maintains a proactive knowledge of the assigned SQL platforms, processes and other aspects of the operating environment to support proper recognition of issues or to recognize and position improvement opportunities as a way to properly support the mandate of the role in technical support.
  • Manifests solid communication skills to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across all levels of a matrixed, geographically dispersed organization using advanced oral and written English communication skills.
  • Projects solid consultative skill to conduct effective questioning to break down complex matters into core issues, formulate appropriate ideas and to negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the IT organization
  • Manifests analytical and problem solving abilities to work within complex and conflicting issues in SQL DBA technical investigations, handle multiple and shifting priorities across a broad spectrum of SQL operating environments and to provide solutions that are both financially sound and operationally feasible.
  • Ensuring critical system security through the use of best in class cloud security solutions.
  • Solid knowledge of the Service Now system to record incidents and Systems Center Operations Manager to monitor remediation efforts
  • Supports management in resolving team conflicts with a proven ability to implement & communicate difficult decisions as well as provide peer mentoring as needed.
  • Supervision Responsibilities : The role is generally an individual contributor but may be asked to supervise a team for a specific time frame or within a particular project.

    In managing people the role will require basic management skills inclusive of setting objectives, reviewing accomplishments, coaching for success and counselling for improvement.

    Assigned staff and activities may require working in remote locations and / or in a work from home setting that will require distance management skills across locations, cultures and time zones.

    The role itself is generally guided by the Team Lead of Database Services within PaaS for CS. Other Requirements : The role may generally be supervised remotely and potentially across time zones, using telephone, email and instant messaging.

    As such the role requires the advanced discipline of self-direction and autonomy as needed in a remote working or work from home arrangement.

    The role may also require the periodic allocation of additional time on the job to ensure multiple demands and escalating issues are managed in a timely manner to restore services.

    Education : College degree in computer related field or equivalent work experience. Experience : Approximately 5 to 7 years of experience in SQL database technology support specific to large complex global organizations.

    Certification Requirements : Certifications in Database and Cloud Technologies preferred.

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