Tour Leader (CEO) Manager Southern Cone
Apply for this position Department : Operations, Buenos Aires, Argentina Deadline : 31 Jul 2018 Start Date : 6 Jul 2018
The Tour Leader (CEO) Manager is responsible for the management of all CEOs (Chief Experience Officers or Tour Leaders) as well as all relevant processes involved in successful tour operation from start to finish.
This includes management of all administration related to CEOs, and all aspects of their performance management. The CEO Manager will act as a role model and mentor to the CEOs they work with.
Review, manage and report on CEO’s performance, including regular Skype and 1 : 1 meetings ensuring CEOs are fully supported.
Responsible for all CEO administration including : payroll, the entire accounts process, reading and replying to comments, preparation of bonuses, pre / post email & maintaining CEO contracts, first aid qualifications and updating trip and welcome notes.
Be the voice of all G related communication to CEOs and the main contact for CEO programs and initiatives.
Responsible for ongoing management of the CEO schedule.
Work in collaboration with other CEO Managers around South America to organize 4 times a year the South America CEO Wanderer in Lima.
Recruit the necessary new CEOs in the region to take part in the South America Wanderer.
At least once a year be the lead CEO manager running the South America Wanderer in Lima.
Organize Shadow / Route Training for new or existing CEOs as required.
Management of Yoda office weeks and special assignments.
Encourage engagement through the use of G Nation and social media.
Be an ambassador of the G Adventures core values and lead by example to reporting CEOs.
Mentor, coach and encourage CEOs throughout their career and difficult situations.
Collaborate with Global Talent for disciplinary related incidents.
Work closely with Customer Solutions to resolve customer complaints.
Be part of the emergency phone rotation.
3+ years of experience working in the tourism industry.
Knowledge of the tourism market, product and operations.
Advanced English language skills, both written and oral.
Exceptional customer service and communication skills.
Demonstrated ability to lead, motivate and manage a remote team.
Superior attention to detail.
Strong office administration and organizational skills.
Intermediate knowledge of Microsoft Excel and Word.
Ability to travel when necessary for the role.
Innovative thinker, natural problem solver, positive attitude.
Confident and engaging and able to relate to people at all levels.
If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now!
We thank all interested candidates however only those chosen for an interview will be contacted.
QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN ARGENTINA
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