The System Center Configuration Manager Administrator role for the Implementation and Configuration Services team in Global Information Security, supports the production implementation and operational readiness activities of the SCCM infrastructure and that it meets standards and quality controls to seamlessly deploy critical updates and agents to the environment.
The role performs initial production readiness and appropriate testing activities, including identification and resolution of noted errors or deficiencies prior to implementation or go live to production.
The role partners with peers within Implementation and Access Management Services (IAMS) including Directory Enablement and Escalation teams, as well as other areas of Global IT and IAM to assist in the development of testing plans and implementation schedule and supports the completion of formal project implementation plans and change readiness directives such as knowledge capture and formal training to maintain production environment stability.
The role additionally provides the development of formal contingency plans and procedures to be used in the event a new deployment needs to be rolled back from production.
The role performs monitoring of the health of any new or remediated initiative for IAM thru the review of appropriate performance management information systems (MIS) metrics and analytics to assess project implementation success as well as build functions operational escalation.
The role performs project implementation activities thru the use of aligned industry frameworks and standards including Information Technology Infrastructure Library (ITIL) framework which details the IT industry’s mandated standards and procedures to determine improvement recommendations such as for IT operations and delivery.
The primary function of the role will be to deploy, maintain and troubleshoot the I&C Directory SCCM Infrastructure. The role will require the individual to have a general understanding of IAM technologies that will be managed by this SCCM infrastructure including but not limited to Active Directory Domain Services (AD DS), Active Directory Lightweight Directory Services (AD LDS), Active Directory Rights Management Services (AD RMS).
The role is managed by the Directory Implementation Team Lead for Implementation and Configuration Services in IAMS. What are you going to do?
Supports the implementation, configuration and operational readiness activities aligned to IAM technologies to ascertain that those directives being transitioned into production meet IT and IAM operational requirements, standards and quality controls and that they can be seamlessly deployed with no impact to production or critical service deliverables.
Performs implementation planning and change readiness activities such as new release testing and deployment, as well as support for any escalated incident management engineering and remediation at a level 3 (L3) tier of servicing to support operational readiness of IAM directed initiatives.
Performs early identification and tracking of testing defects thru patch release during acceptance testing to enable full end-
to-end production readiness testing prior to full go live in production to maintain production stability and a secure identity and access environment for IAM.
Partners with peers and others in IAM and IAMS teams in the development of project testing and implementation project plans to assure successful technology rollouts.
Performs proper execution of project implementation activities in IAMS based on Project Management Institute (PMI) project management competencies as determined and required as well as the Information Technology Infrastructure Library (ITIL) framework which details the IT industry’s mandated competencies, standards and procedures to recommend improvements for IT technical operations, process engineering and management.
Provides the proper use of quantified metrics targets to monitor Microsoft technologies’ performance and stability within EY’s infrastructure and utilizes same to identify opportunities for improvements such as further remediation, automation of processes and for capacity planning.
Performs implementation planning, execution, monitoring and post-implementation review activities to capture lessons learned" with a forward view of improving best practices for IAM services.
What do we need form you?
5 to 8 years’ experience with System Center Suite and working with technology infrastructure and technology engineering groups.
Deep Understanding of Windows Stack such as Windows Server, IIS, MS SQL Server. Expert skill with Windows Scripting and PowerShell is required and System Center Orchestrator Experience and Intune Management are a plus.
Able to exhibit a progression of increasingly complex analytics during the period inclusive of project management skills and implementation techniques and planning.
Maintenance of physical and virtual Windows Server 03 / 08R2 / 12R2 / 16 server builds, which includes installation and configuration.
Excellent understanding of Patch management and S / W distribution and troubleshooting.
Expertise in Sites, Site Roles and Site components, Boundaries, application catalog, client policy and distribution point.
Knowledge in configuration and managing WSUS and good to have knowledge on auto pilot and co-management.
In depth knowledge in Managing SCCM infrastructure and troubleshooting.
Solid knowledge and understanding of security best practices for SCCM systems including hardening processes.
Strong oral and written English communication skills.
Projects strong consultative skill to conduct effective questioning, hone in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of management within Implementation & Configuration Services and Identity & Access Management Services (IAMS) and others within the broader EY organization.
Shift : Monday to Friday 9-6PMLocation : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.