The Facilities Operations Manager reports directly to the Director of Operations. This role is key in supporting the day to day management and effective operations of the company’s assets in multiple locations across the various markets in the Northwest, including preventive maintenance programs, team management, and function performance reporting.
This position is based at the Northwest HQ located in Seattle..
Responsibilities to include but not limited to :
Core Responsibilities :
Well versed in company standards and how the Facilities function services Community.
Supports in driving compliance of Global Facilities Standards and in the development of market specific standards.
Manages tracks and maintains market standards on WeConnect and communicates changes / updates to all key stakeholders via the approved distribution methods.
Manages all onboarding and training content relevant to the Facilities function within the territory; supports the Facilities Managers with new hires and facilitates onboarding and ongoing training.
Territory Facilities administrative stakeholder in the management and operations of all operating tools and software utilized to manage Facilities.
Includes changes to Zendesk, Workday, Stargate, CMMS.
escalates to function leadership and recommend improvements to the operations of the function.
Performs periodic onsite quality checks and reports on compliance to standards up to the Function and Regional Leadership providing insight performance against KPI’s and overall Function Health.
Escalates high level issues impacting Community and Memberships, and brings in key stakeholders to offer an expeditious full resolution.
Manages New Building Opening pipelines and supports Facilities Managers in developing the strategy for staffing & maintenance programs.
Supports Facilities Managers by tracking and reporting on status of Building Handover to drive a seamless delivery between Construction and Facilities.
Maintains up to date logs and files of building information, documentation and specifications for effective day to day operations.
Supports the Facilities Managers in tracking preventive and corrective maintenance programs.
Supports Facilities Managers and Asset Managers in the vetting and procurement of new service contracts.
Works collaboratively with the Regional Shared Services teams to audit and review all vendors, contracts,and invoices are current and are compliant with our Service Level Agreements.
Includes logging COI’s, annual spend, and agreement terms.
Drive building performance and staff utilization by constant communication, team alignment, progress status against set KPI’s and OKR’s.
Tracks Specials Projects and Capital Improvements requests submitted for Facilities in the Territory and supports Facilities Managers in the coordination and execution of said projects.
Market Specific Responsibilities :
Reports directly to the Director of Operations while supporting all operations functions across the Northwest (Seattle, Bellevue, Vancouver, Portland and Denver)
Creates ad-hoc reports and dashboards as needed for building support and major enterprise clients
Attends weekly strategic operations meetings with key stakeholders including both WeWork and client leadership
Occasional travel including Canada
Seattle based position
Critical Competencies for Success
Knowledge of operating principles, guidelines and compliance.
Demonstrates general knowledge of MEP systems, the built environment and typical preventive / corrective maintenance.
High interest in technology and current workplace trends in efforts to support the function as a stand out organization in the Facilities Management industry.
Strong performance management and conflict management skills. Strong analytical and problem-solving skills.
Exemplary communications skills (active listening, written & verbal).
Strong financial management skills.
Proficiency in Microsoft Office, Google Suite and aptitude for other relevant technologies.
Ability to plan and organize work initiatives to successfully accomplish central goals and objectives.
Ability to think critically, multi-task, prioritize and delegate as appropriate.
Ability to identify, develop and implement short / long-term strategic goals and objectives.
Experience and Requirements
3 + years experience in Operations or Facilities Management leading various process improvement projects and supporting the managing of the day to day maintenance and operations of multiple facilities.
Distinct passion in Operations and playing a key stakeholder in the management of an ever evolving business.
Analytical mindset and utilizes the company’s resources and tools to draw conclusions that are data driven and fact based.
Experience in driving cost reduction in OpEx and meeting the company's financial goals.
Detail oriented and high level of quality standard.
Comfort in working under pressured, time-sensitive, and rapidly evolving situations.
Advanced spreadsheet, presentation, and document processing skills
Ability to work flexible hours to accommodate the management and completion of critical work.