In this role, you have the opportunity to
Be part of the Sleep & Respiratory Care team, in a Customer Service position. You will be responsible for the contact with our distributors in South-
Latam, and you will be their point of contact. This position will cover the South-Latam region, but will be based in Buenos Aires, Argentina.
You are responsible for
Serves as company liaison with our distributors on administrative and technical matters for assigned projects.
Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
Ensure service information accessible by sorting and filing documents / forms
Maintains communication with design management and specialists in resolving technical problems and / or bringing problems to the design department’s attention.
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer / clients.
Manage the kpi's of the department, and have monthly meetings with the involved parties to review the kpi's.
Coordinate service activities and escalations
To succeed in this role, you should have the following skills and experience
At least a bachelors degree in industrial engineering or related field
A few years of experience in a customer focused position
Excellent communication skills in English and Spanish
Proven track record in stakeholder management
Advanced excel skills
Having worked with distributors / third parties is preferred
Experience in the medical devices industry is a big plus
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.