Customer Service Coordinator - Indirect Channels
Buenos Aires
hace 24 días

Job Description

In this role, you have the opportunity to

Be part of the Sleep & Respiratory Care team, in a Customer Service position. You will be responsible for the contact with our distributors in South-

Latam, and you will be their point of contact. This position will cover the South-Latam region, but will be based in Buenos Aires, Argentina.

You are responsible for

  • Serves as company liaison with our distributors on administrative and technical matters for assigned projects.
  • Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
  • Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
  • Ensure service information accessible by sorting and filing documents / forms
  • Maintains communication with design management and specialists in resolving technical problems and / or bringing problems to the design department’s attention.
  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer / clients.
  • Manage the kpi's of the department, and have monthly meetings with the involved parties to review the kpi's.
  • Coordinate service activities and escalations
  • To succeed in this role, you should have the following skills and experience

  • At least a bachelors degree in industrial engineering or related field
  • A few years of experience in a customer focused position
  • Excellent communication skills in English and Spanish
  • Proven track record in stakeholder management
  • Advanced excel skills
  • Having worked with distributors / third parties is preferred
  • Experience in the medical devices industry is a big plus
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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