Tasks : Service delivery
Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-
site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers.
Identifies new sales opportunities and communicates them internally.
Materials and supply
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Documentation and reports
Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
Provides recommendations to management to improve operations and customer service.
Health, safety and integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.