Production Support Specialist / Release Management (HAT:1762)
Ernst & Young AG
Argentina
hace 29 días

The Release Management is responsible for supporting the development and deployment of IT solutions from lower environments through production.

The role requires organization skills, knowledge of infrastructure, and solution delivery. An understanding of project management and implementation related stages, i.

e. initiate, plan, execute, monitor and control and close software deployments. Under guidance by manager, have experience managing production deployments including issue, risk, resource, communication, and stakeholder management.

Proficiency in related processes such as build management, implementation planning, deployment readiness, and production support is also required.

The role calls for stakeholder relationship management skills to manage project support and deployment teams to successfully deliver technical solutions to customers.

As the Release Management, he / she will be responsible for :

  • Experience of assisting with IT deployments including tracking deployment schedules, issues, risks, and impediments.
  • Successfully working in a Dev Ops environment including working with production level 4 support resources, command centers for deployments, and software builds.
  • Understanding of project management methodology, tools and templates (includes planning, schedule development, scope management and budget)
  • Work with Product owners and IT stakeholders to prioritize releases and production support.

    Essential Functions of the Job : (Identify and describe essential functions, or primary duties and responsibilities. Assume that the reader does not know the role or function of the job.)

  • Manage and conduct multiple deployments simultaneously.
  • Adhere and provide feedback to release plans and deployment schedules.
  • Host Assurance wide Change Board and other standing meetings
  • Track infrastructure delivery and dependencies to deployment.
  • Plan for and manage change including change boards and approval processes.
  • Communicate deployment issues, delays, and mitigation plans.
  • Close the deployment event and hold retrospectives to improve future processes and deployments.
  • Interface and communicate with project team, management and stakeholders.
  • Perform Deployment toll gate reviews and readiness reviews with all aspects of IT organization and business sponsors.
  • Work in teams consisting of cross- functional, global groups.
  • Work in incident teams and responses to production outages.
  • Work with external contractors and suppliers where required.
  • Work within defined build, deployment, and support governance processes.
  • Ensure that all deployments meet the requirements prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables.
  • Analytical / Decision Making Responsibilities : (Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others.

    Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)

  • Must have a background in IT infrastructure, production support, release management, and IT builds.
  • Understands the use of IT methodologies, processes and standards for release (deployment) management.
  • An understanding of the systems development life cycle - plan, initiate, elaborate, design, build, test, implement.
  • Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication.
  • Excellent communication skills (verbal and written).
  • Analytical skills and problem solving skills needed to manage multiple factors on a deployment simultaneously.
  • Strong team working skills across client, supplier and geographically dispersed virtual teams.
  • Demonstrated experience working for large organizations on complex projects.
  • Demonstrated ability to build strong working relationships.
  • Ability to facilitate change management with teams.
  • Extensive experience of delivery that includes the use of supplier and off-shore resources.
  • Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement.
  • Other relevant experience in a related technical field (application development, deployment / implementation and infrastructure) is desired.
  • Knowledge and Skills Requirements : (Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature.)

  • Experience working with ServiceNow.
  • Experience working Agile / Scrum environment preferred.
  • Experience working in Dev Ops organizations preferred.
  • Experience in a professional services industry preferred.
  • Experience working in TFS and TFS Release Management is preferred.
  • Project management certification is preferred (PMI / CAPM or PMP, PRINCE2).
  • Familiarity with ITIL v2 or 3 would be advantageous.
  • Supervision Responsibilities : (Describe the level of supervision received (i.e., the frequency of supervisory contact, degree to which the individual acts independently and on what kinds of issues).

    Describe the level of supervision of others, if any (i.e., assigning work, reviewing performance, direct or indirect responsibility).

    The Supervising Associate for Release Management is expected to work independently with the ability to ask questions when needed.

    He / she will have regular interaction with his / her supervisor in order to keep the supervisor updated on work performed and identify any roadblocks to the completion of work.

    Other Requirements : (Describe other functions or expectations of the job such as whether overtime is regularly required (e.

    g., during busy season?), whether there are particular times of the year that vacation may not be taken, whether there is frequent travel, whether there are any physical requirements beyond those expected in a normal office environment or any other miscellaneous things about the job that should be made known.)

  • Availability for incident escalations and key project delivery task outside of US office hours.
  • Job Requirements : Education : (What is the minimum level of education needed / suggested to perform this job?)

  • A degree in Computer Science and / or a business related degree; or equivalent work experience.
  • Experience : (What is minimum number of years needed / suggested to perform this job?)

  • 5 to 7 years in a corporate IT environment.
  • 3 to 5 years’ experience in project management and deployment, specifically with Microsoft technology stack based projects.
  • Work experience in a professional services industry, preferred.
  • Language Requirements : (Which languages are required / desired including level of fluency)

  • Fluent English speaker
  • Certification Requirements : (Describe and explain any certifications and / or licenses needed or helpful to perform this job).

  • See above
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