Role Summary :
The Quick Response Center (QRC) Engineer provides engineering and technical assistance to QRC personnel, Commercial Operations, Sales Engineers and customers to develop the best possible repair and / or upgrade solutions to aftermarket jobs within the boundaries of responsibility per the applicable procedures (CORP-AMSS-1058).
Responsible for providing technical interpretation of specifications, procedures, policies, quality, and equipment reliability to concerned parties.
The QRC Engineering supports but typically does not perform project fulfilment engineering (job engineering).
Preferred Experience / Skills : Mechanical Engineering degree or related, or near to degree, with or without experience
2-Dimensional design experience (preferably Computer-Aided Design)
Engineering documentation, drafting, geometric dimensioning and tolerancing
Effective oral and written communications skills
Collaborative interpersonal skills
Accountability and execution for completing work timely and to specifications
Machine Design Fundamentals
Fundamental understanding of pump applications and types.
General knowledge of metallurgical requirements & applications
General knowledge of manufacturing processes
Able to interpret industry standards, technical drawings and manufacturing procedures
Responsibilities & Requirements : Reviews DCI reports, Customer Specifications / instructions, and develops high level scope of work for QRC jobs when required and in compliance with procedure CORP-AMSS-1058.
Implements engineering best practices and Flowserve standards
Accountable for documenting in the QRC per the applicable procedures and systems.
Accountable for reviewing and noting / documenting customer’s or 3rd party changes per the applicable procedures and systems.
Supports the QRC concerning all engineering issues including but not limited to NCR disposition, supporting machinists and supporting shop mechanics during assembly.
Provide sketches to facilitate quick repairs.
Meets the reporting requirement applicable for the role
Must meet all established QRC safety goals
Meets Engineering KPIs
Supports Work scope generation cycle in order for the QRC to meet their DCIQ goal.