About NCR NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries.
NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Title : Customer Engineer Location : Argentina, Virtual JOB ROLE AND KEY RESPONSIBILITIES : Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory / region to assure continuity of customer operations and high levels of customer satisfaction Perform Tier II work on products and services of medium-
high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader / sorters and networking issues on imaging systems, medium / high complexity networking / communications equipment, network and systems management / protocols (Ethernet, Token-
Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and / or upgrades, updating the customer on activities and updating any needed databases Sell supplies, low-
end equipment, OEM products as well as NCR maintenance contracts for basic and / or extended service; Insures accurate charging for all billable services May be dispatched daily on a call-
by-call basis or may establish his / her own daily schedule on the basis of automated reports; Conducts work at customer site(s), local NCR offices, or in a virtual environment May require prolonged travel, carrying and lifting tool kit / parts of varying weights (1-
Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and / or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Basic Qualifications & Skills : High School Diploma or equivalent 1-
3 years of relevant experience A+ certification Personal computer skills, tools, and basic electronic skills, specific hardware and operating system knowledge on assigned products System Architecture (e.
g Client / server architecture, Web based systems) Ability to work a flexible schedule including night, weekends, overtime, flex shifts and on call EEO Statement Integrated into our shared values is NCR’s commitment to diversity.
NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.
Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.