About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being named one of Forbes’s World’s Most Innovative Company seven years in a row and #1 on the FORTUNE 100 Best Companies to Work For®’ List.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Department Description : Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.
Service Cloud enables customer service agents to work faster and more productively across customer service channels such as phone, email, web chat, and social media.
This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.
Role Description : Salesforce is looking for a talented, hardworking Sales professional with great energy and initiative to drive awareness for the fastest growing application at Salesforce, the Service Cloud.
The Senior Account Executive role focuses on the full suite of Salesforce Service & Support, Digital Engagement, Voice, Field Service, and Call Center Applications.
You will formulate and execute a Service Cloud sales strategy, be the commercial subject matter expert for the solution set, help drive revenue growth by penetrating the current customer base and by developing new Enterprise customers in your territory.
You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. .
Your Impact : You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organizations.
You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.
Minimum Requirements : 8+ years of experience selling enterprise software solutions (SaaS) with a strong track record of success Extensive background selling Customer Service, Customer Experience, Customer Engagement, Field Service, or Contact Center solutions Prospecting Skills Consultative / Solution focused selling experience Proven ability to work well as part of an extended sales team Proven understanding of Service Business, Service Operations as well as buyer's profiles Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs Preferred Requirements : Strong written, verbal, and presentation skills Consistent overachievement of goals Objection Handling Skills Discovery Skills Articulate ROI Planning and Closing Skills Strong business acumen Be creative with strong problem solving skills and the ability to succeed in a fast paced environment Can collaborate and influence in a win as a team environment Is a trusted advisor to the customers and colleagues Fluent in both Spanish and English Ability to travel