Why Work at Lenovo
Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.
And we go big. No, not big huge.We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting.
And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions not just the select few experience our version of a smarter future. The one thing that’s missing? Well you...
Description and Requirements
Sales Support and Operations (SOS) Specialist works closely with the Account Teams from around the world and acts as the single point of contact for global operational back-end execution on their assigned accounts.
The candidate will be responsible for processing, documenting, and communicating all ISR and GPM / IPM requirements, tracking all issues to closure.
In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.
In addition, the SOS Specialist will serve as operational feedback source and support to the GA Capabilities team for building future capabilities.
Sense of urgency and effective communication are vital to this role and success depends on a candidate’s experience with change management, quality assurance, and issues resolution.
The candidate will manage multiple tasks and processes and must be able to effectively prioritize and produce accurate and timely results on a consistent basis.
The SOS Specialist must be an enthusiast constantly striving to improve the processes that serve as the foundation for the global business.
Our end goal is to make the lives of both our internal and external customers’ easier.
The nature of our work puts us in contact with people around the globe with very diverse interests and backgrounds. This is fundamental for our mission of driving industry-leading operational excellence across our shared platform of IDG, DCG, and Moto offerings
What You’ll Do :
Creation of local country versions of customized products during product transition
Renewal of Multi-Country & Regional quotations
Customers catalog creation and delivery using CRM (SAP), as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
E2E ownership and troubleshooting assistance of any back-end operational matter raised by the account team
Identify & implement process improvements to increase the team efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.
The right candidate will :
Have a positive attitude and the ability to work in a collaborative and energetic environment building strong relationships.
Have the ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity.
Possess strong problem-solving skills and multi-dimensional data modeling skills.
Be innovative and creative, ability to engage others regarding new ideas and projects.
Be self-driven, proactive working and goal oriented.
Have the ability to work effectively and drive their own agenda, projects, and results
Have excellent organization and documentation skills
Position requirements :
Minimum Requirements :
Preferred Qualifications :