Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.
Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.
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Under limited supervision, responsible for determining points of failure as well as diagnosing and repairing faults for service incidents reported by external customers.
Depending on the specific group within the organization, the focus may be in :
CORE) Core technologies, responsible for ultimately solving all faults related with the core network.
The Main Responsibilities
Interacts as needed with customers, field technicians and LECs to diagnose and solve the problem. If required, gets access granted for technicians to customer premises.
Dispatches field technicians as required.
What We Look For in a Candidate
PEs : routers and switches; network topology; IP and Ethernet protocols - CCNP preferred).
Requisition # : 257604
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ).
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions.