Production Support - Customer Centric Engineering
Buenos Aires, Argentina
hace 23 horas

Job Details

Join a high impact Mulesoft engineering team that delivers Customer Love by solving the toughest technical customer issues fast and champions trust strategy throughout the company.

At Mulesoft, trust is our #1 priority. Our cloud applications handle billions of transactions each day for companies who demand high quality, responsiveness, and predictability.

Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers.

You should be passionate about solving tough technical problems and recommending improvements to products and processes.

Technical skills are important, but so are persistence, perseverance and communication.

What You’ll Be Doing

Using your Java, database, Cloud infrastructure, and API frameworks skills to solve critical customer technical escalations to R&D from our Technical Support organization in a timely manner

Work together with Technical Support team on alleviating customer from current issue they face

Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code

Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams

Providing timely information to customer facing teams to improve overall customer satisfaction

Mentoring Technical Support on technical issues and best practices

Establishing relationships with other teams across Customer Services, R&D, and data center operations as a technical expert

Provide expert opinion as R&D when required during an incident.

Championing Support and Debug initiatives throughout R&D

What We’re Looking For

Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company

Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

Unparalleled troubleshooting and problem-solving skills

Excellent written and verbal communication skills, as exemplified by clear bug / issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

Bachelor's Degree. BS or MS in Computer Science preferred.

Required Technical Skills

Fluency in an object oriented language; Java preferred

Experience with a known IDE : Eclipse or IntelliJ

Prior experience building tools, frameworks to automate product functionality, building API driven applications and CI / CD pipelines

Familiarity with core web technologies : HTTP, JSON, REST, XML

Experience using Linux environments and Cloud technologies

For Colorado-based roles : Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits.

More details about our company benefits can be found at the following link : https : / / /


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