Job Number 19176594 Job Category Rooms and Guest Services Operations Location Sheraton Mar del Plata Hotel, Leandro N. Alem 4221, Buenos Aires, Buenos Aires, Argentina VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-time Relocation?
No Position Type Management Start Your Journey With Us At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better.
We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying.
It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
JOB SUMMARY Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage / Culinary or Engineering / Maintenance and Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Providing for and Managing the Guest Experience
Provides excellent customer service by being readily available / approachable for all guests.
Extends professionalism and courtesy to guests at all times.
Assists employees in understanding guests' ever-changing needs and expectations, and exceeds them.
Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.
Responds timely to customer service department request. Supporting Safety Standards and Work Procedures
Implements property emergency plan.
Provides a safe working environment in compliance with OSHA / MSDS.
Implements and sustains property accident prevention programs.
Ensures a viable key control program is in place.
Follows property specific second effort and recovery plan. Managing Property Operations and Department Budgets
Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement.
Assists / teaches the team scheduling (using Scheduling Tool) against guest and hours / occupied room goals.
Ensures barriers to achieving goals are being discussed and resolved by the team.
Extends professionalism and courtesy to employees at all times.
Ensures that the team has the capabilities to meet expectations.
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Leads by example and demonstrates self-confidence, energy and enthusiasm. Conducting Human Resources Activities
Ensures that staffing levels are appropriate to exceed guest expectations.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Maintains current licenses and permits as prescribed by local, state and federal agencies.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Solicits feedback for continuous improvement.
Ensures training plans are in place and being executed.
Ensures all team members meet or exceed all hospitality requirements.
Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides support for operations functions as appropriate Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.