Rise Interactive ( http : / / www.riseinteractive.com ), a rapidly growing full service interactive advertising agency, is looking to hire an IT Support Specialist for our Innovation team in our Buenos Aires office.
We are looking for a self-directed, detail-oriented individual who thrives in an entrepreneurial culture as we grow our quickly expanding client base.
Summary and Scope
The IT Support Specialist is a key position that gets new employees up and running, as well as, keeping the existing Rise team technically productive.
You are regularly called a hero for saving someone’s day and making their technology life most impactful and enjoyable. When you are not helping out end users on the Service Desk, you are helping the rest of the team with core projects, or tapping into your endless quest for knowledge by researching new technologies that will benefit the entire company.
Work with the Technical Operations team on projects to improve and streamline the core infrastructure and technology processes of Rise business systems
Provide technical support for employees in person, during a phone shift, IM, email, and within our internal ticketing system to help resolve their technical issues.
Image, configure, and troubleshoot windows / Mac OS laptop equipment
Be a liaison with our network operations team when system-wide issues are identified
Administer Active Directory accounts and security groups; assist with integrating AD with external systems as our technology ecosystem evolves
Administer our productivity and collaboration products (e.g. Google Apps for Work and Office365) and work with employees to ensure they have access to what they need to be productive.
Administer our IT monitoring and management solutions (e.g. malware, desktop administration, etc.)
Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above, including participating in an on-call rotation.
This list of essential responsibilities and functions is not exhaustive. Rise Interactive reserves the right to supplement this list, particularly if the scope of duties in this position changes.
Required Skills :
Bachelor's degree in a computer related discipline required
Preferred 1-2 years experience providing desktop services in a retail or lab environment
Preferred 1-2 years of hands on experience deploying and supporting enterprise-wide software and hardware
Strong English Communication skills required
Customer service skills, a sense of urgency, and a hunger to learn are an absolute must have for any candidate
Intermediate to advanced level knowledge of Microsoft Windows desktop / server OS, Laptop / desktop hardware, Apple OS & hardware,
Active directory management, Linux OS knowledge preferred, Experience with Google Apps
Ability to productively work independently and as part of a project group
Demonstrates strong organizational and analytical skills
Demonstrates exceptional oral and written communication skills
Ability to clearly and thoroughly document processes and procedures
Ability to correctly identify problems and recommend and implement solutions
Possesses a positive and professional attitude, even during hectic periods
Ability to effectively support local and virtual / remote co-workers
Ability to work positively with managed service providers
Ability to effectively plan and re-prioritize tasks and needs throughout the day, week, and month
Be flexible. We're growing and we need to continue to change to help the company grow.