J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available.
We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times.
This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.
P. Morgan Chase & Co. (NYSE : JPM), a global financial services firm.
J.P. Morgan takes a solution-based approach to custody, helping clients maximize processing efficiency within a robust, controlled, automated and information-rich environment.
With offices in each region of the world and a network of subcustodians covering more than 90 markets, we help clients meet the challenges of cross-border investing and actively promote global standards for efficiency and risk management.
The Prime Finance Middle Office Department is responsible for ensuring all aspects of operations for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients.
This would be a cross product client facing role that requires extensive client interaction& communication and working with various global internal teams as required.
The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.
Key Responsibilities Include
Point of contact for Clients on all operational issues including : trade bookings, settlement exception, swap resets, valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting and resolving client inquiries timely
Point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, Front Office Trading and Sales on trade booking / issue resolution
Coordinate globally with London and Asia peers on process / system improvements, and client relationships
Support of clients trading Equities and Swaps in global markets
Work closely with Sales, Business Management to ensure clients and the firm are compliant with Regulatory Rules including, but not limited to, CFTC, EMIR and FCA
Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
Communication of open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue
Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
Assistance on Projects pertinent to the desk, and participate in new project initiatives when required by business demands
High level of client service focus and responsible for understanding "end to end" system processing and the "transaction cycle"
Monitoring & adhere to daily work flow queues and ensure work is completed daily ensuring all day to day queries dealt with within required SLAs and escalate issues to the team leader.
Provide operations subject matter expertise and value added services to clients where required.
Strong time management skills required to meet the internal and external deadlines / cutoffs
Skills and Qualifications
Graduate with 2-4 years’ experience
The candidate must be a motivated individual with a strong Partnership abilities
Equity Derivatives Product knowledge along with Equity Derivative experience is preferable
The individual must be able to : handle a high level of complexity in their product coverage, be able to shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities and be comfortable dealing with a stressful and fast paced Trading environment.
Good communication skills.
Needs to be highly numerate with excellent keyboard skills and a high-level of computer literacy
Needs to be aware and have an understanding of the large financial risks that can be incurred through operational errors and control risks
Interpersonal skills needed, some client facing experience preferable, but the ability to build and develop client relationships is essential.
Highly organized and able to leverage relationships to drive change and efficiency with clients.