Project Coordinator- Account Executive CLM
American Express
Buenos Aires, Buenos Aires, Argentina
hace 1 día

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Building lasting relationships is at the heart of our business and that’s exactly what members of our sales team do best.

Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand.

Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives.

Find your place in sales on #TeamAmex.

How will you make an impact in this role?

  • Responsible for Key Top Accounts / merchants portfolio within different industries in American Express. Some portfolios may include Global / Regional Accounts to develop strategies and servicing globally.
  • The Position includes building and enhancing customer / merchants relationships, growing charge volume, increasing profitability and customer satisfaction.
  • Responsible for developing strategy to manage Top Accounts to assure parity acceptance and pricing integrity, avoid risk exposures and drive opportunities to develop portfolios.
  • Responsible for leading industries achieving Card acceptance in all sales channels, within a legal and compliance rules, etc.

  • Also includes managing a portfolio of National accounts within variety of industries. This position will be the first point of contact for these merchants.
  • In this role will establish and build long-lasting relationships with these merchants through continued interface and dialogue regarding their business, business needs, and marketplace & industry challenges.

    Have to use strong consultative selling skills to maintain and grow Amex share, relevancy, and profitability. Also will have responsibilities to maximize merchant satisfaction and will serve as a strong business partner by building merchant confidence and working with key decision makers within the account to increase their and Amex’s profitability.

    Further, by working collaboratively with other people and groups within Amex to determine the best products and services for merchants and by linking these with Amex marketing capabilities, processing, MIS, and fraud prevention tools, will provide high quality, complete solutions that help the merchants optimize all the benefits of Card acceptance.

  • Identify & implement specific actions to maximize the value of Card acceptance, drive charge volume, increase share, and increase customer satisfaction and profitability including custom and platform marketing programs, contract signings, addendums, and enlargements, fraud prevention solutions, and processing efficiencies.
  • Develop and execute innovative and valuable custom and platform marketing campaigns. Specific details include working internally with Amex marketing and MIS teams to develop a comprehensive marketing plan with clearly defined targets and metrics.
  • Develop / maintain / broaden / elevate close relationships with various individuals at all levels within the account organization & maintain a thorough understanding of customer needs and industry.
  • Work with colleagues throughout the Blue Box and issuers to identify and sell-in partnership initiatives to strengthen account relationships, improve profitability / share & resolve sensitive account issues.
  • Minimum Qualifications

    Skills & Qualifications

  • Degree in Business Administration or similar career. English fully bilingual. Excellent oral / written communication & presentation skills.
  • Proficiency in PowerPoint and Excel. Excellent relationship management, consultative selling, and marketing skills with a minimum of 2 to 3 years of mid / large account management and sales experience with a proven track record of successful results.

    Very strong and demonstrated ability to influence collaboratively and sell-in programs, services, or ideas despite resistance & obstacles presented.

    Solid experience in developing & implementing innovative solutions to financial, operational, and other business problems.

    Must have strong selling and negotiation skills. Ability to adapt quickly to changing internal and external business conditions.

    Results oriented. Demonstrated financial and analytical skills to effectively develop business relationships at CEO and CFO levels.

    Strategic, innovative and Creative thinking. Highly developed interpersonal skills. Must be able to manage work under pressure and effectively make business decisions.

  • I’ve met different people who have motivated me to look at the bigger picture, and who have changed my way of understanding customers;
  • enabling me to help them. By offering an unparalleled customer care experience, I have developed skills that I never knew I was able to achieve.

    I’ve also been able to explore a variety of development opportunities that will definitely add value to my professional career.

    AMEX colleague

    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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