A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.
What will I be doing?
As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience.
A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards :
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Interact and communicate effectively with clients, members, team members, guests, and management team
Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security, fire, and health and safety regulations
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