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About the Role
The Project Coordinator (PC) is responsible for Project Management of Service Transition on-boarding projects. The PC is also responsible for uploading and / or configuring data within Managed Service support systems.
The PC drives the project(s) through the complete lifecycle and ensures complete and successful Service Transition.
About the Responsibilities
Responsible for all Project Transition Activities
Ensures that approved methods, processes and tools are consistently followed using HP’s and / or Avaya’s documented service transition methodology.
Accountable for meeting project schedule and results as well as for the customer satisfaction and the quality of the transition activity.
Establishes and manages transition project plan, including the development schedule, delivery schedule, and resource requirements.
Report on project progress at established intervals to the customer and Avaya APCS management.
Acts as primary interface with the customer on issues regarding the project schedule and deliverables. Ensures weekly customer reviews are held to review progress and mitigate project risks.
Oversees change management process to ensure all scope changes are documented, communicated and priced as needed
Proactively manages program escalation of issues to the appropriate organizations.
Review MATRIx Client records and technical onboarding to confirm product enablement of all CIs
Confirm plan of record for transition of all Custom Applications, or development of new Custom Applications
Confirm plan of record for all Third Party and Dev Connect solutions
Ensures lessons learned are documented and communicated via established PMO methodology
Understands the different Services purchased by the customer and work with the customer and internal stakeholders to ensure the delivery of those specific services
Ensure all project information, documentation and products are correctly identified and stored
About the Responsibilities
Direct technical / personnel resources (AI / STE) to ensure project results-quality, time &cost-effective manner
Performs Extract, Transform and Load (ETL) on data for Service Transitions projects : :
Configures data with Managed Service support systems and tools (e.g. ESP and MATRIx) :
Troubleshoots related issues as required to ensure proper uploading into target support system
Manages / Drives vendors in the proper configuration of elements that can’t be configured by PC team
Performs testing of configured data and coordinates testing performed by Service Transition Engineers on configured elements prior to declaring element as ready for Day2 support
Supports Service Transition Engineer (STE) on the configuration of MATRIx and ESP data to bring a customer into AOS management
Provide training to colleagues related to new tools or technologies used to perform job responsibilities; create job aids and documentation as required
Recommends solutions to enhance processes and tools for the purpose of reducing time and cost associated with on-boarding customers
Provide support and project accountability for successful deployment of Service Transition activities to meet expectations and business commitments.
Support other projects and process improvements as required by needs of the business
About the Requirements
Must be able to communicate effectively in English with all customers and stakeholders. Mandatory requirement
Must be able to manage projects with little or no supervision..
Candidate must be have the ability to operate in a fast paced environment undergoing tremendous change
Candidate must operate extremely well under pressure
Do everything as a team player, strive to learn, provide feedback, and share your knowledge
Self sufficient, self starter, work with limited supervision
Be creative, collaborative, and innovative, drive solution’s, utilize technical skills
Exercise business acumen, be customer focused
Works well both alone or in a team setting
Strong analytical skills
Strong organizational skills.
Strong verbal, written and presentation communication skills.
Ability to maintain an appropriate relationship with clients, make adjustments within constraints set to achieve the optimum results.
Conflict & Crisis Management skills
Education / Experience :
Bachelor's Degree with 3 to 5 years or more of related technical and project management experience, or an equivalent combination of education and work experience.
High level knowledge of LAN technologies (CCNA preferred)
PMP (Project Management Professional) Certification or equivalent preferred.
ITIL® Foundation certification preferred
Knowledge of Avaya Unified Communications and Contact Center solutions is considered a major plus
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya.
All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic.
In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location.
This job brief / description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.