Quality Assurance Team Lead
Citigroup
Buenos Aires, AR
hace 1 día
source : DirectEmployers Association

Manages a team of Quality Assurance Subject Matter Experts by : Conducting monthly reviews of the team members QA reviews for the purpose of accuracy and consistency.

Writing performance appraisals and handling disciplinary issues for team members. Responsible for establishing short and long-term goals for the team.

Staff scheduling and resource planning . Development and delivery of all Quality Assurance related training. Management of the Quality Assurance team workload by monitoring the daily aging reports to ensure that all members of the team are meeting their daily and / or weekly quotas.

Responsible to ensure individual adherence to defined quality categories that are required for all analysts . Support strengthening of Quality program.

Partner with stakeholders to leverage knowledge gained to improve quality results. Proper analysis skills, proper research skills, p roper writing skills, p roper disposition and a dherence to procedural requirements and standards.

Job Skills / Qualifications : English / Spanish Bi-Lingual preferred. Intermediate Microsoft Suite knowledge. Excellent written and oral communication skills.

Strong analytical skills and administrative skills required. Attention to detail necessary. Decision making skills; sound judgment.

A working knowledge of anti-money laundering laws and regulations is important to the performance of this position. The individual should be prepared to provide training in the monitoring of new products when they are implemented.

Three (3) years of experience managing staff. Three (3) years quality review experience. Three (3) years previous AML Investigation or equivalent experience required.

Acknowledged subject matter expert who through guidance and support exerts influence over staff members in the unit. Effectively communicate with all levels of Management both internal and external.

Must be self-motivated and detail oriented, with the ability to juggle multiple competing priorities in a demanding environment.

  • Excellent corporate work ethics (timely, respectful and considerate to co-workers, honest) Self-motivated / self-starter, can take initiative, can work independently without supervision and can step in to support other team members' initiatives;
  • can work well under pressure; can develop strong relationships with subordinates, peers, and senior managers; demonstrates commitment and accountability and is self-confident in executing responsibilities.

    Education : Bachelor's / University degree or equivalent experience Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - AR Time Type : Full time Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity CLICK HERE .

    To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE .

    To view the Pay Transparency Posting CLICK HERE . Citi is an equal opportunity and affirmative action employer. Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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