Argentina High Touch PEM, inc
Buenos Aires,Argentina
hace 5 días

Job Details

Partner Engagement / Director (PEM)

We're looking for exceptional candidates to join the Customer Success Group to help Partners within the Salesforce ecosystem be more successful with their customer implementations.

Customer Success begins with a successful implementation and the Partner Engagement / Director (PEM) engages with our Partners to scale customer success to Partner-led accounts.

Our team of experts are aligned to Salesforce products / platforms and we work with our colleagues in Sales, Alliances, Success and Services to support Partner Ecosystem through providing guidance, reviewing project deliverables and helping to reduce / resolve Red Accounts.

This role helps to ensure Partners and customers are setup for success long term.

This role will be office and / or remote based with emphasis on in person collaboration with partner teams and remote virtual meetings. 25% travel required.

Responsibilities :

  • Collaborate with Partners to provide best practices, strategic guidance and to review key deliverables for the Proposal and Implementation Phase of Salesforce solutions (approach, architecture, staffing plans) to maximize customer success.
  • Support high risk implementations of Emerging Products
  • Identify embedded staffing needs as resultant from Partner capacity and competency constraints and work with the CSG sales teams as needed for placement of consultants
  • Manage the embedded staffing teams deployed in Partner projects
  • Provide ongoing reviews of Partner projects to assess progress, provide guidance and assess risks.
  • Proactively mitigate and manage Red Accounts and escalations for assigned Partner projects; communicate effectively and appropriately with internal and external leaders and executives
  • Manage multiple projects and Partners simultaneously
  • Conduct regular business reviews with Partners
  • Perform as a mentor and team leader for more junior PEMs
  • Experience / Skills Required :

    10+ years of experience delivering consulting services with preferably 5+ in SFDC solutions5+ years scoping, sizing, leading, and managing project implementation teams for enterprise-

    level, complex CRM projects, preferably in SFDC solutionsExperience and technical understanding of one or more Salesforce products / platforms including Cross Cloud, CPQ, Billing, FSL, Health Cloud and Commerce Cloud highly recommended Salesforce certifications in at least the Core products (Sales Cloud, Service Cloud, MC).

    5+ years of experience with a Global System Integrator highly preferred (e.g. Accenture, Deloitte, PWC, etc)Excellent analytical & problem solving skills with demonstrated technical and / or functional aptitude, and ability to engage with both internal and external stakeholdersExtremely strong negotiation and influencing skills to review key Partner deliverables such as proposals, staffing plans, architectural recommendationsExtremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role.

  • Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational and convincing mannerBA / BS or equivalent;
  • MBA is a plusFluency (written and oral) in Spanish and English;
  • Position Requires :

    A strong sense of personal accountability and demonstrated sense of acting with urgency.Strong leadership, relationship building, and negotiating skills.

    Team player who has a collaborative and consultative work style and the ability to thrive in a high velocity, highly dynamic work environmentStrong diplomacy skills as required to interface with Partners and internal stakeholders within Salesforce.

    Outstanding written, verbal, and interpersonal skills.

    The following certifications are preferred :

  • Certified Administrator
  • Certified Advanced Administrator
  • Certified Sales Cloud Consultant
  • Certified Service Cloud Consultant
  • Certified Platform App Builder
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