TheRole : * Collections Agent with Russian Language*The Location : * Buenos Aires*The Role : * S&P Global Credit and Collections team member handling collections work for S&P Global.
The team : * The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service*The Impact : * This is a key position in the collections team that is part of the Order to Cash processing division.
Timing and accuracy are key contributors for invoicing and collections to insure low delinquency through timely collections and improved revenue.
What s in it for you : * With Client Financial Relations, no day is a dull day. This is a critical and vigorous position that requires one to understand various applications such as Salesforce, Akritiv and Oracle.
One will be responsible for managing collections with a focus on Russian collections, along with Sanctioned account handling, to ensure that we remain compliant with sanctioned account policies at all times.*Responsibilities : *
Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications* Enforcing Policies and procedures related to payment, cancellation and suspension - termination of customer services* Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms - procedures, payment histories, statements of account, etc.
Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
Working with other business teams including Sales, Order Management, Client Contract Support and Client Relations to solve customer issues which could prevent payment
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team*What We are Looking For : *
Excellent verbal and written communication in Russian as well as English
Excellent problem solving skills
Commitment to excellent customer service* Full time job, Able to work from 7am to 4pm every day ( - or earlier highly desired) -
Strong attention to detail and goal oriented
Ability to prioritize, manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite including Excel a plus
Collections, Customer Service, or Billing experience a plus Working hours from 7 am to 4 pm from Monday to Friday*(* - or earlier highly desired) - Oc - cassional weekend work might be required, taking a week day off instead - *Only English CV will be taking into consideration