Portfolio Service Manager
Ernst & Young Global Limited
hace 4 días

Job Summary :

The Portfolio Service Manager (similar to a Senior Project Manager or Portfolio Manager) is responsible for the oversight of the service delivery requirements and strategic needs of End User Technology Experience (EUTX), a subfunction of Enterprise Workplace Technology, within EY's Technology organization.

Essential Functions of the Job :

  • Collaborate and build trusted and effective working relationships with service owners, project managers, and various members within EUTX and other ITS functionsurther evolve the maturity of the service framework for EUTX Business + Resource Management on their journey to a more service operational interface towards the business
  • Facilitate and support the annual budgeting, monthly forecasting, and long range planning processes
  • Perform detailed analyses of capital and purchased services spending for existing or planned services and / or projects
  • Lead activities to ensure business cases are complete, comprehensive and relevant
  • Lead activities to ensure sanctioned projects have well defined plans and budgets
  • Lead activities to measure the ongoing value of services and track the realization of benefits
  • Actively lead / engage in program reviews, evaluating scope, financial and schedule performance
  • Lead activities to assess the contractual, financial and service delivery performance of 3rd party suppliers, make recommendations for improvement, and as required, manage improvement programs
  • Lead / engage in activities to assess procurement strategies and practices, and lead improvement programs, identify, and assess potential risks and opportunities, and support management’s focus on major areas of concern / risk
  • Identify opportunities to improve the overall performance of the EUTX organization, present recommendations, plans and business cases to leadership, and then actively lead and / or execute said plans.
  • Actively drive innovation, speed and quality across the EUTX organization
  • Actively work to ensure the overall satisfaction of the consumers of EY Technology services
  • Other tasks as may be assigned from time-to-time
  • Analytical / Decision Making Responsibilities :

  • Ability to clearly define problems, its main drivers, and next steps to implementing potential solutions
  • Analysis of processes to better support the EUTX leadership, finance, service portfolio management, and supplier / procurement departments
  • Knowledge and Skills Requirements :

  • Knowledge of service management in IT, including respective standards and frameworks, management of service providers, information systems, business processes, and the key drivers and measures of success for the relevant business Understanding of financial concepts, including relevant accounting principles, including cost accounting, forecasting, planning and analysis
  • Strong organizational skills with experience of managing processes.
  • Ability to work in a high pressure IT operations environment (either directly

    or indirectly)

  • Very good understanding of key performance indicators relevant for the role
  • Experience in working in a global environment and an ability to interact with different cultures
  • Ability to effectively communicate and collaborate with diverse audiences and influence multiple stakeholders
  • Strong client-service oriented communication, documentation, analytical, and presentation skills
  • Ability to maintain confidentiality in all aspects of the job and use critical thinking and problem solving skills
  • Strong expertise of Microsoft Office applications (i.e., Excel, Word, and PowerPoint) and SharePoint
  • Extensive experience with Microsoft Excel is required, including the use of formulas, creation of pivot tables, vlookup and advanced financial functions
  • Supervisory Responsibilities :

    This position will report directly to the EUTX Business + Resource Management Lead

  • There will be, at minimum, weekly personal meetings to discuss operational issues and activities. Annual activities / goals will be defined and reviewed every 90 days.
  • No supervisory responsibilities will be expected for this position at this time, but is subject to change. The candidate will, however, liaise heavily with the EUTX organization resources and will be expected to manage workload expectations and deliverables with various EUTX personnel and their team leads
  • Other Requirements :

  • Masters degree and 6+ years of experience in business analysis, product management and / or project management or a related discipline is
  • desirable but not required, or an equivalent combination of education and / or experience

  • PMP Certification is preferred
  • Understanding of project management concepts and principles. Direct project management experience is desirable but not required
  • Keen interest in technology and technology-driven service-oriented businesses
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes
  • Ability to work and team with a multitude of different people to balance demands
  • Ability to deal efficiently with escalations and difficult situations / people under pressure
  • Outstanding management, interpersonal, communication, organizational and decision-making skills
  • Ability to understand and integrate cultural differences and motives
  • Ability to work independent in a global organization within the context of a virtual team
  • English language skills - excellent written and verbal communication
  • Demonstrates ability to define and manage processes
  • 5% travel may be required
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