Client Engagement Senior Manager - EY Global Delivery Services
Buenos Aires, CABA, AR
hace 2 días

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey.

The vision is for EY to become one of the top payroll operate outsourcing service providers globally. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our GDS delivery centers.

This transformation combined with our in-country compliance capabilities will drive a better client experience whilst creating margin expansion and enable the Payroll Operate growth gaining significant market share for EY in the industry.

Responsibilities, Qualifications, Certifications - External


  • Responsible for partnering with the Global Payroll engagement teams to drive GDS Payroll delivery initiatives.
  • Strategic thinking and leadership experience with an emphasis on client engagement / relationship management and communication at all levels within an organization.
  • Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

  • Coordinate the delivery of payroll processing service, across the countries and monitor delivery within appropriate client agreed timelines and comply with relevant legislation.
  • Co-ordinate with in-country teams for compliance related and global payroll operational matters.

  • Monitor and report client delivery metrics as per agreed SLAs. Ensure seamless reporting to clients and follow up for appropriate measures on action items.
  • Manage payroll system set-up including data migration and transition (on-boarding)
  • Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
  • Actively work with GDS Payroll Leader and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor / support for the GDS teams.
  • Coach, mentor, train and coordinate the activities of the team
  • Manage the application and monitoring of the Hub’s methodology framework, principles, and delegations
  • Effective work planning and capacity utilization to manage an efficient service delivery
  • Key Competencies and Skills

  • Strong client relationship skills and account management in the HR & Payroll domain.
  • Exposure to multi-country payroll and payroll lifecycle in a Client service environment
  • Should be an Expert in understanding the payroll rules and legislations in a multi-country environment.
  • Experience in developing cross functional teams in a multi-disciplinary practice and ability to lead a team of experienced professionals.
  • Good understanding of the Technology enablers and supporting trends to advise clients on innovative solutions around delivery.
  • Driven operational excellence by adopting a continuous improvement mindset, lean six sigma, process efficiencies and ability to effectively implement change management.
  • Proven ownership of delivering on strategic projects
  • Expert numeracy skills, attention to detail and accuracy
  • Exposure to global payroll platforms in ADP, NGA, etc would be an added advantage.
  • Excellent presentation and interpersonal skills
  • Strong client and stakeholder management skills
  • Qualifications & Experience

  • Graduate / Post Graduate with overall 10 15 Yrs of experience
  • Atleast 8-10 years in a client serving role is a must.
  • Business understanding and clients handled in HR / Payroll / Finance domain is preferred
  • PMI / PRINCE or equivalent project management certification preferred, but not necessary.
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