Delivery Excellence Manager
Caba, CABA, Argentina
hace 6 días

At Cognizant Argentina we are looking for a Delivery Excellence Manager (Bilingual English / Spanish) for our staff.

Responsibilities :

  • Facilitate implementation of Delivery Excellence process and levers across all engagements in respective Geo
  • Provide holistic view of Geography , Country & respective account performance to Geo leadership team
  • Provide support to business development activities like RFP, Due diligence and Customer visits
  • Facilitate adoption of service line specific best practices at country level
  • Work with Envision team for onboarding the country wise engagements on PRA (process package, plan, metrics, ELC,DRM, CDCC etc.)
  • Ensure Enable manager participate in delivery readiness review with project team (Go / No Go reviews)
  • Drive Continual service improvement in all accounts with the country & help accounts to showcase value-adds to client
  • Capable of assessing and managing risks associated with projects across the account in the country & appraise the country leadership team
  • Identify and report country specific risks within the service line at an engagement level and do a causal analysis
  • Guides and motivates the team to nurture and develop process culture across service lines within the account / BU
  • Influence & collaborate with delivery team at an account level to create buy-in for key decisions and ideas
  • Leads initiatives, creates and implements plans to build capability of teams and individuals to meet future business needs within the account
  • Fosters a climate of openness to ensure the free flow of ideas and information between DE associates working across multiple horizontals & verticals within the same account
  • Provide support on Region level activities pertaining to DE process implementation Qualifications Specifications / Required Skills :
  • Educational Requirement :
  • Engineering / Post Graduate in any branch

  • Prior Work Experience :
  • Minimum of 10 years of experience in Delivery & DE and at least 4 years of experience in handling medium to large BU's in an equivalent role or preferably worked in ADM / infrastructure and BPS service lines

  • Experience in driving various service improvement / transformation programs for various client engagements and providing thought leadership to clients for driving various transformation programs
  • Managed cross functional teams and ability to lead drive initiatives through cross functional teams.
  • Bilingual English / Spanish Preferred Skills :
  • Good communication, Client interfacing and presentation skills
  • Candidates should have good knowledge on various Delivery management / SDLC methodologies, ITIL, Six sigma,etc.
  • Knowledge on various estimation models and Engineering & project management tools such as Digite, Static code analysis tools and CAST will be an added advantage
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